Kimberly Fager

Senior Sales Support Manager
MedicareSchool.com
June 2023– Present

• Leadership & Strategy: Promoted to Senior Sales Support Manager for exceptional performance and leadership. Managed a team of 12 support staff, boosting team efficiency and client satisfaction by 25%.
• Social Media & Digital Engagement: Oversaw social media strategies using AI-driven tools for targeted advertising and engagement. Managed live streaming events and webinars, increasing participation by 40% and enhancing brand visibility.
• Client Education & Support: Developed and executed educational workshops and webinars on Medicare options, resulting in a 35% increase in client understanding and program enrollment.
• Top-Level Support: Provided advanced support to sales agents, resolving complex client issues and optimizing operational processes. Implemented training programs that improved staff performance by 30%.
• Performance Metrics: Monitored and analyzed support metrics to identify improvement areas, leading to a 20% increase in support efficiency and a 15% reduction in response times.

Skills Highlighted:

• Sales Management: Proven ability to lead teams, develop strategies, and drive revenue growth.
• Client Relations: Expertise in client education, support, and retention.
• Market Analysis: Strong skills in analyzing market trends and executing effective sales strategies.
• Technology Utilization: Proficient in using AI tools and CRM systems to optimize performance and engagement.

• Increased sales revenue by developing and maintaining strong client relationships.
• Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
• Utilized CRM software to track opportunities, forecast sales accurately, and maintain detailed records of all activities.

• Top new agent sales team averaging over 3 million per month 2008, 2009, 2010
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.