KIMBERLY FARRAH STRICKLAND-BULLOCK
Summary
Driven Administrative Operations Professional with a strong track record in enhancing efficiency and client satisfaction. Achievements include leading a high-performing team to generate significant revenue and reducing administrative supply expenses by 25%. Expertise in managing multi-location operations, streamlining processes, and maintaining compliance.
Overview
29
29
years of professional experience
Work History
Office Manager (Multi-Unit Operations)
H&R BLOCK
Atlanta, GA
10.2012 - Current
- Led a high-performing team that generated $1.3 million in revenue within 107 days, exceeding organizational performance goals through effective leadership, client retention strategies, and operational execution.
- Coordinate daily operations across multiple office locations by managing schedules, documentation, records, workflow processes, and departmental support functions while ensuring company policies and procedures.
- Coordinated purchasing activities for multiple departments to streamline procurement processes. and vendor relationships, reducing administrative supply expenses by 25%.
- Support personnel administration activities including employee onboarding documentation, training coordination, attendance tracking, and maintaining confidential employee records.
- Developed training materials and presentations to effectively communicate procedures, compliance requirements, and customer service expectations, enhancing staff knowledge.
- Maintain confidential client records, financial documentation, tax information, and business account records while following strict privacy, security, and records-management requirements.
- Maintained electronic filing systems, ensuring accurate organization, records retention, confidentiality, and timely retrieval of information to support operational efficiency.
- Prepare administrative reports, maintain operational records, and provide administrative support to leadership.
- Resolved documentation issues by reviewing records and collaborating with relevant departments, billing concerns, account questions, and service requests, delivering professional customer service and fostering positive client relationships.
Seasonal Sales Operations Administrator
GREEN ACRES LAWN CARE SERVICES, LLC
Riverdale / Atlanta, GA
05.2008 - Current
- Coordinated customer communications, marketing initiatives, community outreach, and business relationships while providing administrative support that improved operational efficiency and customer satisfaction.
- Managed client records, scheduling, operational documentation, account administration, and reporting to ensure accurate recordkeeping and support seasonal business operations.
- Oversaw daily office operations to streamline scheduling and communication. for lawn care service scheduling and client communications.
- Facilitated workflow processes between teams to enhance service efficiency. between lawn care teams and administrative staff for efficient service delivery.
- Maintained records of client interactions and service requests in company database systems.
Substitute Teacher
FAYETTE COUNTY & FULTON COUNTY SCHOOL SYSTEMS
Fayetteville and Atlanta, GA
10.2008 - 01.2013
Operational Front Desk / Call Center Operations
ATLANTA BRAVES / MAJOR LEAGUE BASEBALL
Atlanta, GA
03.2003 - 03.2008
- Oversaw communications, documentation, scheduling, and operational activities to maintain organized front desk operations.
- Coordinated communications among executives, corporate partners, and VIP guests during major events to ensure seamless interactions.
- Executed daily tasks with precision and efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative / Land & Sea Operations
Walt Disney World, Inc.
Orlando, FL
10.2002 - 01.2003
Event Planning Coordinator / Executive Assistant
TURNER BROADCASTING SYSTEM, INC.
Atlanta, GA
12.1997 - 08.2002
- Coordinated large-scale corporate meetings and executive events, ensuring seamless execution for 1,000+ attendees.
- Managed vendor communications and logistics for events, streamlining agendas and administrative documentation processes.
- Provided comprehensive executive administrative support, enhancing operational efficiency through effective calendar management, meeting coordination, and travel arrangements.
Education
Master of Human Resource Management -
Keller Graduate School of Management
Atlanta, GA05-2011
Master of Business Administration -
Keller Graduate School of Management
Atlanta, GA05-2010
Bachelor of Science - Marketing
South Carolina State University
Orangeburg, SC05-1997
Skills
- Admin coordination
- Administrative coordination and support
- Records management
- Confidential document handling
- Document processing
- Data quality assurance
- Report administration
- Meeting coordination and calendar management
- Meeting coordination
- Agenda management
- Correspondence management
- Policy compliance
- Employee relations
- Performance management
- Staff development
- Expense management
- Financial reconciliation
Selected Qualifications And Achievements
- Proven track record of improving business performance, including generating $1.3M in revenue within 107 days.
- Improved operational processing accuracy from 89% to 95% through workflow analysis, quality control procedures, employee coaching, and process improvements.
- Reduced administrative expenses by 25% through vendor research, purchasing oversight, negotiation, and cost-management strategies.
- Managed confidential client, employee, and financial documentation while maintaining accuracy, privacy, and compliance standards.
- Coordinated executive, corporate, and community events involving 1,000+ attendees, managing scheduling, documentation, vendors, logistics, and communications.
Technology And Administrative Systems
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Database Management
- Electronic Records Management
- Digital Filing Systems
- Document Imaging
- Outlook Calendar Management
- Office Equipment Troubleshooting
- AI Productivity Tools (Training In-Progress)
Professional Development And Continuing Education
- Real Estate Principles & Industry Practices Coursework, Real Estate Dynamics Program, 12/31/26, Completed real estate coursework covering contracts, property ownership, agency relationships, financing concepts, regulations, and professional ethics. Developed additional knowledge in documentation requirements, compliance practices, property-related processes, and transaction procedures.
- Artificial Intelligence (AI) & Emerging Technology Training, Professional Development Coursework, In Progress, Pursuing training in artificial intelligence tools and emerging technologies to enhance productivity, workflow automation, administrative efficiency, and modern business practices.
Timeline
Office Manager (Multi-Unit Operations)
H&R BLOCK
10.2012 - Current
Substitute Teacher
FAYETTE COUNTY & FULTON COUNTY SCHOOL SYSTEMS
10.2008 - 01.2013
Seasonal Sales Operations Administrator
GREEN ACRES LAWN CARE SERVICES, LLC
05.2008 - Current
Operational Front Desk / Call Center Operations
ATLANTA BRAVES / MAJOR LEAGUE BASEBALL
03.2003 - 03.2008
Customer Service Representative / Land & Sea Operations
Walt Disney World, Inc.
10.2002 - 01.2003
Event Planning Coordinator / Executive Assistant
TURNER BROADCASTING SYSTEM, INC.
12.1997 - 08.2002
Master of Human Resource Management -
Keller Graduate School of Management
Master of Business Administration -
Keller Graduate School of Management
Bachelor of Science - Marketing
South Carolina State University