Kimberly Ficek

Weekly huddles with payment and refund team.

Training current and new payment/refund staff.

Assist Production Unit Managers, supervisors, leads, and staff to resolve payment and credit issues.

Communicate with hospital daily & outside staff with payment issues.

Communicate with insurance to resolve claim payment issues.

Monitor and improve payment and credit WQ workflow.

Assist in resolving refund request letters.

Approve refund staff refunds.

Assist in weekly manager meetings.

Assist payment and refund committee weekly.

Process electronic, JV in/out and assist with lockbox payments.

Current responsibilities include all listed in prior position's.

Communicate with JHH Revenue Cycle Managers, Pro Fee Supervisors and Project Leads to resolve payment related issues.

Assist Production Unit Managers with JHML departmental issues.

Identify and resolve epic finance upgrade issues as related to JHML.

Process JHML electronic, JV in/out and lockbox payments.

JHML Payment tester for quarterly upgrades.

Assist IT in reloading electronic payments.

Monthly Auditor for JHU staff.

Train current and new payment staff.

Report errors in the Murdock system.

Assist payment /refund committee quarterly.

Assist with processing refund letters

Current responsibilities include those listed in prior positions

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Lead payment poster with oversight of refund process.

Assist manager with end of month reconciliation.

Reconcile source document totals to system.

Monitor JHH bank ACH report.

Manage workload for payment team.

Report, post all types payments and rejections.

Prepare, post journal voucher entries.

Alert billing staff to payment issues requiring additional documentation.

Resolve payment issues from clinic and billing staff.

Verify accuracy and post refunds checks.

Post, track, resolve negative remittances.

Update staff with upgrade changes.

Review credit balances and escalate appropriately.

Resolve all misdirected payments.

Work with insurance companies in resolving offset errors.

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Log all incoming lockbox and credit cards payments.

Post lockbox payments, rejections and credit cards

Post and resolve all misdirected payments and unidentified payments.

Track and post offsets from third party payors.

Initiate appeals from third party payors.

Answer patient , third party or billing staff inquires

Reconcile lockboxes on a daily basis