Kimberly Fleming-Tusan
Lacombe,LA
Summary
Proven achiever with a history at Pegasus Behavioral Services LLC., enhancing team productivity through effective communication and collaboration. Expert in client relationship building and workflow management, I've significantly improved customer satisfaction and operational efficiency. Skilled in complaint handling and call center operations, my approach ensures optimal outcomes and sustained business growth.
Overview
3
3
years of professional experience
Work History
Pegasus Behavioral Services LLC.
Frank Rattray
Mandeville, LA
12.2023 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Legal Secretary
Attorney Elisabeth W. Ramariz
Covington, Louisiana
01.2023 - Current
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Received and placed telephone calls to clients and prospective clients.
Owner/House Cleaner
Keep It Clean
Lacombe, LA
02.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
Business Administration And Management
Northshore Technical Community College - Sullivan
Lacombe, LAHigh School Diploma -
Fontainebleau High School
Mandeville, LA05.2004
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Call center experience
- Customer Service
- Word, Excel , Word Perfect ,Spreed sheets
- Data Entry
Timeline
Pegasus Behavioral Services LLC.
Frank Rattray
12.2023 - Current
Legal Secretary
Attorney Elisabeth W. Ramariz
01.2023 - Current
Owner/House Cleaner
Keep It Clean
02.2021 - Current
Business Administration And Management
Northshore Technical Community College - Sullivan
High School Diploma -
Fontainebleau High School