KIMBERLY Flinn
Cleveland,TN
Summary
Skilled in customer service, problem-solving, and team leadership, with extensive experience in conflict resolution and time management. Adaptable and detail-oriented, offering a proven ability to work in fast-paced environments. Ready to bring strong interpersonal skills and contribute to accurate patient care and efficient operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Phlebotomy Technician
Bradley Medical Center
Cleveland, TN
09.2025 - Current
- Assemble equipment needed for blood draws, test, and procedures.
- Verify and record identity of patient, draw and collect sample from patient, verify records and prepare specimen for laboratory analysis.
- Maintained accurate patient records, ensuring confidentiality of all information.
- Maintain proper documentation per facility protocol.
- Adapt quickly to changing priorities in a fast-paced clinical setting.
- Utilize strong communication skills when interacting with colleagues and supervisors.
- Provide exceptional customer service while interacting with patients of diverse backgrounds.
- Facilitated cross-training initiatives within outpatient clinic to enhance team versatility.
- Answered patient questions regarding collection techniques and offered additional resources on collection process.
- Performed venipuncture and capillary draws with precision and adherence to safety protocols.
Assistant Manager
Prior Attire
Cleveland, TN
10.2023 - 06.2025
- Responsible for running the front registers and floor.
- Trained new employees.
- Registered new consigners and took in clothing.
- Cleaned and prepped the retail space.
- Resolved conflicts and issues.
Cosmetologist
Self Employed
Cleveland, TN
05.2012 - 10.2023
Insurance Claims Specialist
Galen Medical Group
Chattanooga, TN
01.2004 - 01.2010
- Responsible for tracking and resolving unpaid or denied claims by submitting appropriate documentation, coding, and billing solutions.
Education
Phlebotomy Technician - undefined
Academy of Allied Health Careers
Cleveland, TN07.2025
Skills
Customer service
Team leadership
Problem-solving
Time management
Adaptability and flexibility
Customer relations
Team motivation
Decision-making
Team collaboration
Patient centered care
Certification
Phlebotomy Technician
Timeline
Certified Phlebotomy Technician
Bradley Medical Center
09.2025 - Current
Assistant Manager
Prior Attire
10.2023 - 06.2025
Cosmetologist
Self Employed
05.2012 - 10.2023
Insurance Claims Specialist
Galen Medical Group
01.2004 - 01.2010
Phlebotomy Technician - undefined
Academy of Allied Health Careers