KIMBERLY FLOWERS
Las Vegas,NV
Summary
Customer-focused professional skilled in delivery services, customer service, sales, remote operations, and payment processing. Expertise in managing multiple responsibilities, resolving customer concerns, and meeting deadlines in fast-paced environments. Strong communication, problem-solving, and time management abilities enhance customer relationship management and service delivery.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work History
DELIVERY DRIVER
Las Vegas, NV
Las Vegas, USA
09.2025 - Current
- Deliver customer orders safely, accurately, and efficiently throughout the Las Vegas area.
- Utilize GPS and mobile delivery applications to navigate routes and complete deliveries promptly.
- Verify order accuracy and ensure items are handled and delivered professionally.
- Delivered courteous customer service, fostering positive communication with customers.
- Managed multiple deliveries, ensuring on-time completion of each.
- Comply with traffic laws, safety procedures, and delivery platform policies.
- Resolve delivery issues and unexpected situations promptly and professionally.
SALES ASSOCIATE (REMOTE)
Multi Media LLC
Lake Forest, USA
04.2017 - 08.2025
- Delivered exceptional customer service while building and maintaining strong customer relationships.
- Assessed customer needs and recommended appropriate products and services.
- Communicated promotions, sales, and available services clearly to customers.
- Promoted sales and services to customers, enhancing awareness and driving engagement.
- Processed customer transactions and payments accurately and efficiently.
- Cultivated customer loyalty through effective communication and reliable service.
- Shared insights with management on customer satisfaction and service quality to inform improvements.
- Assisted in training new employees on customer service procedures and best practices.
CUSTOMER SERVICE REPRESENTATIVE
TBC Partnership
Carlsbad, USA
02.2010 - 12.2017
- Handled high volume of customer calls and inquiries, ensuring positive customer experience.
- Addressed customer concerns, complaints, and account-related issues, achieving timely resolutions.
- Demonstrated composure and professionalism in high-stress situations, effectively managing conflicts.
- Maintained composure and professionalism during high-stress situations and conflicts.
- Updated and maintained accurate customer account information.
- Escalated complex issues appropriately to ensure timely resolution.
Education
General Education -
Tustin High School
09.1994 - 06.1998
Skills
- Delivery and Transportation
- On-Time Delivery
- GPS Navigation
- Route Planning
- Delivery Technology
- Delivery Coordination
- Order Management
- Payment Processing
- Data Entry
- Customer Service
- Complaint Resolution
- Conflict Resolution
- Problem-Solving
- Time Management
- Professional Communication
- Active Listening
- Independent Work
Timeline
DELIVERY DRIVER
Las Vegas, NV
09.2025 - Current
SALES ASSOCIATE (REMOTE)
Multi Media LLC
04.2017 - 08.2025
CUSTOMER SERVICE REPRESENTATIVE
TBC Partnership
02.2010 - 12.2017
General Education -
Tustin High School
09.1994 - 06.1998