Kimberly Forline
United States
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Highly skilled Customer Service Adjuster with relevant experience in handling customer service adjustments, insurance claims, and dispute resolutions. Known for strong problem-solving skills and ability to maintain high levels of customer satisfaction. Effectively contributed to team success by ensuring all customer inquiries were resolved promptly and efficiently.
Overview
12
12
years of professional experience
Work History
CrossFit Coach
CrossFit VB
Virginia Beach, Virginia
08.2017 - 07.2020
- Organized competitions and events to promote an active lifestyle within the community.
- Monitored form and technique in group environments to maintain individual safety.
- Provided resources and information for group members seeking additional health and fitness.
- Promoted healthy lifestyle choices through informative discussions on diet and exercise.
- Enforced safety rules and procedures to minimize injuries.
- Treated minor injuries and administered first aid.
Medical Assistant
Cable street medical
Chula Vista, California
09.2008 - 10.2010
- Incorporated outside records into charts and EHR.
- Changed dressings on wounds to prevent infection and check for healing.
- Filed insurance claims forms in accordance with applicable regulations.
- Contacted medical facilities to schedule patients for admission.
- Prepared treatment rooms for patient examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Collected samples from patients for laboratory testing purposes.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Measured vital signs and took medical histories to prepare patients for examination.
- Explained treatment procedures and physicians' instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
Medical Assistant Certification -
Kaplan University
San Diego, CA07-2008
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
OnlineSkills
- Professional networking
- Team building exercises
- Positive motivational style
- Scheduling
- Task prioritization
- Punctuality and reliability
- Appointment scheduling
- Intake control
- Clinical documentation
- Patient management
Timeline
CrossFit Coach
CrossFit VB
08.2017 - 07.2020
Medical Assistant
Cable street medical
09.2008 - 10.2010
Medical Assistant Certification -
Kaplan University
Bachelor of Science - Healthcare Administration
Southern New Hampshire University