Michelle Jensen
Huntsburg
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Enthusiastic and friendly worker recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting customer needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CrossFit Coach
Crossfit Diamond Steel
12.2023 - 12.2024
- Managed group fitness classes of up to 35 members.
- Performed regular assessments of participant fitness levels and progress toward performance goals.
- Collaborated with other instructors to create effective class designs focused on participant feedback.
- Utilized effective record-keeping system for tracking customer information.
- Promoted fitness classes to boost gym attendance.
CrossFit Coach
China Lake Crossfit
01.2020 - 11.2023
- Processed transactions for membership dues and operated nutrition shop and merchandise sales via POS
- Listened to member concerns and resolved issues promptly to maintain satisfaction.
- Set up and broke down equipment before and after classes.
- Assisted with marketing and promoting of classes and services.
- Maintained compliance with core CrossFit principles and standards when providing both individual and group instruction.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
Lead Bartender
Mickey's Pub and Grill
08.2014 - 05.2018
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Master of Science - Systems Engineering
Naval Postgraduate School (NPS)
Monterey05-2018
Bachelor of Science - Applied Mathematics
California State Polytechnic University, Pomona
Pomona, CA05-2015
Skills
- Customer engagement
- Engaging personality
- Client retention strategies
- Class management
- Social media promotion
- Professional networking
- Equipment preparation
Certification
- ALABAMA ALCOHOL SERVER TRAINING CERTIFICATION
- CrossFit Level I Certification
- CPR Certification
- STOP THE BLEED Certification
Timeline
CrossFit Coach
Crossfit Diamond Steel
12.2023 - 12.2024
CrossFit Coach
China Lake Crossfit
01.2020 - 11.2023
Lead Bartender
Mickey's Pub and Grill
08.2014 - 05.2018
Master of Science - Systems Engineering
Naval Postgraduate School (NPS)
Bachelor of Science - Applied Mathematics
California State Polytechnic University, Pomona
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