Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Francis

Vilonia,AR

Summary

Sales account executive with over 20 years of professional experience, specializing in account management, business development and consultative sales. Proven track record of building a territory from the ground up, all the while earning top sales company-wide.

Overview

27
27
years of professional experience

Work History

Insurance Broker

Francis Insurance
Vilonia, AR
08.2023 - Current
  • Managed the entire sales cycle process including prospecting, lead generation, qualifying prospects, presenting solutions, negotiating terms and closing deals
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
  • Developed and grew territory using strong engagement and marketing skills
  • Resolved customer complaints regarding sales and service
  • Collaborated with cross-functional teams to ensure successful execution of sales cycle
  • Built relationships with external parties, such as insurance providers and support teams

Area Sales Manager

Family Concepts, Ltd
Gastonia, NC
02.2017 - Current
  • Planned and developed strategies to increase sales and territory
  • Analyzed and assessed market shifts to maximize opportunities and establish possible leads into new markets
  • Developed and managed regional sales program and market operations
  • Penetrated new markets by investigating competitor products, services and trends
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues
  • Built the Arkansas territory from the ground up, exceeding the company's high sales for years 2019, 2021 and 2022
  • Have maintained an 80% renewal rate from year to year by relationship building and client management

Retail Account Executive

AT&T Corporation
Little Rock, AR
10.1999 - 06.2016
  • Advised dealers on policies and operating procedures to ensure functional effectiveness of business
  • Supported regional and local sales managers and their staffs
  • Conducted data analysis and delivered training sessions to enhance team knowledge in achieving positive growth outcomes while maintaining successful retention
  • Executed top-tier performance in driving revenue through B2B sales
  • Responsible for implementing and facilitating the launch of various company policies and plan changes
  • Served as a liaison between dealers and company
  • Provided guidance and instruction to sales team members for optimal performance
  • Ensured timely and appropriate resolution of all customer escalations.
  • Managed up to 18 retail locations with multiple employees
  • Collaborated with dealer store management and wireless sales personnel, driving sales performance to surpass goals

Finance Support Representative

AT&T Corporation
Little Rock, AR
04.1997 - 10.1999
  • Classified records and summarized numerical and financial data to compile and keep financial records
  • Reconciled and reported discrepancies found
  • Managed and updated inventory records.
  • Produced comprehensive reports on statistics, finances, accounting practices, and audits.

Education

Bachelor of Science - Organizational Management

John Brown University

Skills

  • Arkansas Health Insurance License
  • Arkansas Life Insurance License

Timeline

Insurance Broker

Francis Insurance
08.2023 - Current

Area Sales Manager

Family Concepts, Ltd
02.2017 - Current

Retail Account Executive

AT&T Corporation
10.1999 - 06.2016

Finance Support Representative

AT&T Corporation
04.1997 - 10.1999

Bachelor of Science - Organizational Management

John Brown University

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Kimberly Francis