Kimberly Franco
Chicago,Illinois
Summary
Dynamic and adaptable leasing professional with a rich background in serving, bartending, and retail. Excels in fast-paced environments and thrives on providing exceptional service to diverse clientele. Possesses strong communication and interpersonal skills honed through customer-facing roles, adept at building rapport and understanding client needs. Proven ability to effectively market properties, conduct tours, and negotiate leases. Eager to leverage diverse experiences and skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Leasing Agent
The Apartment Source
Chicago, Illinois
01.2024 - Current
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
Retail Sales Associate
UNIQLO
Chicago, Illinois
10.2023 - 12.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Tracked inventory levels throughout the day and restocked items as needed.
- Completed transactions in an efficient manner while providing excellent customer service.
Bartender
Eleven Eleven
Chicago, Illinois
11.2022 - 05.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
Server/Bartender
Doc B's Fresh Kitchen
Chicago, Illinois
03.2022 - 11.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Education
Some College (No Degree) - Visual Communication
Harold Washington College
Chicago, ILSkills
- Business partnerships
- Property amenities
- Background Checks
- Business processes and procedures
- Sales Goals Attainment
- Guest Engagement
- Cash Handling
- Effective customer upselling
- Outstanding customer service
- Food Preparation
- Bilingual
- Fluent in English and Spanish
Certification
- Google: Fundamentals of digital marketing (iss.Jan. 2024)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Leasing Agent
The Apartment Source
01.2024 - Current
Retail Sales Associate
UNIQLO
10.2023 - 12.2023
Bartender
Eleven Eleven
11.2022 - 05.2023
Server/Bartender
Doc B's Fresh Kitchen
03.2022 - 11.2022
Some College (No Degree) - Visual Communication
Harold Washington College
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