Hi, I’m
Kimberly Frechette
Meridian,ID
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated, self-directed, dependable and trust worthy.
Overview
23
years of professional experience
1
Certification
Work History
Farmers Insurance - The Frechette Agency
DIRECTOR OF OPERATIONS
01.2017 - Current
Job overview
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversee day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored and coordinated workflows to optimize resources.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
Farmers Insurance - Lance Carroll District Office
AGENCY BUSINESS CONSULTANT
01.2013 - 01.2017
Job overview
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased Agent satisfaction by implementing tailored solutions for their unique business needs.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Implemented process improvements that streamlined service delivery workflows.
- Developed complete business plans and operational strategies for new and existing business.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Analyzed complex data sets to identify trends, uncovering valuable insights that informed strategic decision making.
- Facilitated workshops for staff members to improve their understanding of new systems or processes introduced in the organization.
Verizon Wireless
SENIOR SALES REPRESENTATIVE
01.2003 - 01.2013
Job overview
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from interacting with both customers and upper management.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Implemented CRM systems to efficiently track client interactions and enhance customer service.
- Achieved a consistent record of exceeding quotas by effectively managing time, prioritizing tasks, cultivating a vast network of contacts within the industry.
- Led sales strategies to enhance customer engagement and retention.
- Trained and mentored junior sales representatives to drive team performance.
Education
University of Phoenix
Bachelor of Science from Business Management
Yoncalla High School
High School Diploma
12.2012
Skills
- Analytical
- Critical Thinking
- KPI tracking
- Operational efficiency
- Strategic planning and execution
- Process improvement
- P&L management
- Performance analysis
- Operations management
Certification
- Series 6 & 63 Registered Representative, 2013-01-01, Current
- Series 26 Variable Products Principal, 2013-01-01, Current
- Property & Casualty License, 2013-01-01, Current
- Life & Disability License, 2013-01-01, Current
- Idaho Real Estate Sales License, 2024-01-01, Inactive
Languages
English
Timeline
DIRECTOR OF OPERATIONS
Farmers Insurance - The Frechette Agency
01.2017 - Current
AGENCY BUSINESS CONSULTANT
Farmers Insurance - Lance Carroll District Office
01.2013 - 01.2017
SENIOR SALES REPRESENTATIVE
Verizon Wireless
01.2003 - 01.2013
University of Phoenix
Bachelor of Science from Business Management
Yoncalla High School
High School Diploma