Jason Frost
Lake Mary,FL
Summary
Highly effective Director of Operations with over 5 years of experience overseeing large geographical areas. Providing an array of skills in managing budgets, P&L statements, talent development, empowerment, leadership, problem solving, short term and long term strategic planning, and performance analysis. Proven ability to multitask in high-stress environments with analytical procedures for problem solving and integration of cultures for future growth while continuing to set the industry standard for service and excellence.
Overview
10
10
years of professional experience
Work History
Director of Operations
Affinity Waste Solutions
Sanford, FL
07.2017 - Current
- In partnership with owners and sales leadership, EBITDA was increased from 500k to 6 Million in 4.5 years. Resulting in $4 Million increase by cultivating and strengthening loyal account base and long-term business relationships.
- Built, defined, and implemented Leadership Training Program, Code of Conduct, and Customer Service Quality Index. These guidelines and policies have led AWS to be industry leader and award winner in customer service in multiple markets.
- Experience in developing operation management teams to support growth with successful geographic expansion into Throughout Florida, Georgia, North Carolina, South Carolina, Alabama, and Tennessee while ensuring top quality service is being maintained
- Spearheaded KPI reports to evaluate performance, drive accountability, adjust strategies, and deliver sustainable operations.
- Led large-scale restructuring with senior leadership by being thought partner, innovative, and engaging to guarantee successful transition.
- Coordinate weekly leadership workshops to educate team members on best practices to optimize productivity and leadership development.
- Led Human Resource implementation which included strategic workforce planning, goal cascading, performance management, scheduling, and benefits management.
- Developed and implemented initiatives that have improved recruiting, hiring, on-boarding, and retained front-line workers as company grew from 35 to 500 employees.
- Managed P&L statements and budgeting.
Branch Manager
Enterprise Holdings
Orlando, FL
10.2013 - 07.2017
- Demonstrated diversity in skills in leading human resources, strategic planning, employee development, and obtaining growth in sales while achieving accolades of top customer service.
- In overseeing 21 Million in inventory, tasked to develop operating budget and implement strong cost control measures to overachieve goals and limit risks.
- Reviewed operational records and reports to project sales and determine profitability.
- Interact effectively with peers to redesign customer service sales strategy that when implemented led to increases in sales across multiple areas.
- Planned and direct staffing, training, and performance evaluations to develop and control sales and service programs where mentored and inspired several top performers
- Coordinated or conducted internal investigations of problems such as employee theft and violations of corporate loss prevention policies.
Fleet Management Account Executive
Enterprise Holdings
Orlando, FL
11.2015 - 01.2017
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Distributed marketing materials to existing and prospective clients and presented materials to client audiences.
- Partnered with VP of Fleet and sales team to develop market dynamics
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Experienced in breaking down corporate fleet finances to show cost savings of over $300k for multiple customer.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Partnered with Fleet Director of Finance to prepare and deliver financial presentations that explain break downs of fleet services to C-Suite.
- Cross referenced brands to maximize customers margins within current product mix
- Worked with VP of Re-marketing to maximize customers profit on resale
- Evaluated costs and revenue of agreements to determine continued profitability.
- Stayed up-to-date on changing industry and product standards and trends.
Education
MBA - Finance And Marketing
Oklahoma Wesleyan University
Bartlesville, OK09.2013
Bachelor of Science - Business Administration And Management
Cumberland University
Lebanon, TN05.2010
Skills
- Organizational Structure
- Key Performance Indicators
- Strong Leadership
- Market Dynamics
- Attention To Detail
- Analytical
- Strategic Planning, Leading and Execution
- Customer Relationships
- Experience
- Geographic Integration
- Strategic planning and execution
- Mathematical Calculation and Reasoning
- Management Team-Building
- Finance and Accounting Oversight
- Payroll Operations
- CRM Tracking
- Process Improvement Initiatives
Accomplishments
2017-20 Increased Ebitda 500K - 2.5 Mil.
2017-19 - 5x Supplier Company of the Year in multiple regions
2019 - Space Coast Corporate Support Person of the Year
2015-17 - Customer Service Score 90%
2015-17 30% growth over corporate average
2014 -2017 - 14 months top 5 performer
Timeline
Director of Operations
Affinity Waste Solutions
07.2017 - Current
Fleet Management Account Executive
Enterprise Holdings
11.2015 - 01.2017
Branch Manager
Enterprise Holdings
10.2013 - 07.2017
MBA - Finance And Marketing
Oklahoma Wesleyan University
Bachelor of Science - Business Administration And Management
Cumberland University
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