Kimberly Frierson

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Followed up on delinquent tenants and coordinated collection procedures.

• Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
• Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
• Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
• Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
• Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.

Primary duties utilize teamwork and communication, as well as great customer service and salesmanship to maintain and grow the occupancy at my property. Keep a clean property and well organized office to generate more business and maximize efficiency.

• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Followed up on delinquent tenants and coordinated collection procedures.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.