KIMBERLY FRIESENHAHN
La Coste
Summary
Accomplished Business Development leader with a strong background in strategic growth, market expansion, and relationship cultivation. Proven ability to build high-value partnerships, strengthen client engagement, and drive sustainable revenue results. Skilled in developing and executing effective growth strategies, identifying new business opportunities, and delivering measurable outcomes through strong communication, collaboration, and problem-solving.
Overview
23
23
years of professional experience
Work History
Director of Residential Real Estate Business Development
Broadway National Bank
08.2022 - 10.2025
- Represented the organization at professional industry events to expand brand visibility, and cultivate new partnerships.
- Led business development strategy and execution across the residential real estate channel, resulting in 30% year-over-year growth from 2024 to 2025.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw key performance metrics and efficiencies to drive sustainable growth, while delivering comprehensive reports on performance and emerging trends.
- Directed marketing initiatives, including engagement, digital, and social media strategies, to strengthen brand presence and market presence.
Lending Development Officer - Manager
JPMorgan Chase
09.2008 - 07.2022
- Served as the primary liaison between the Consumer Direct Lending division and Retail branches, ensuring alignment of goals and processes.
- Developed and maintained strong client relationships, delivering proactive communication, and tailored solutions to support long-term success.
- Supported cross-functional initiatives aimed at improving, enhancing training, and elevating customer experience.
- Led and coached a team of 10 to 15 lending sales professionals, providing performance guidance while continuously recruiting high-achieving talent to support long-term growth.
- Collaborated with stakeholders to align goals with organizational objectives, driving successful outcomes.
Manager, Quality Assurance & Compliance
World Savings/Wachovia
08.2002 - 08.2008
- Led multiple teams, overseeing quality assurance across the full application lifecycle, ensuring accuracy, compliance, and operational integrity.
- Directed pre-closing review processes to verify accuracy, regulatory adherence, and complete documentation.
- Managed post-closing audit reviews to confirm clear title, validate documentation, and maintain regulatory and investor compliance.
- Enhanced departmental performance through strong leadership development and workflow optimization.
Education
Business Administration
San Antonio College
San Antonio, TXSkills
- Strategic Business Development
- Client Relationship Management
- Networking & Partnership Cultivation
- Brand Positioning & Market Expansion
- Cross-Functional Collaboration
- Executive Communication
- New Business Identification
- Compliance & Risk Management Insight
Timeline
Director of Residential Real Estate Business Development
Broadway National Bank
08.2022 - 10.2025
Lending Development Officer - Manager
JPMorgan Chase
09.2008 - 07.2022
Manager, Quality Assurance & Compliance
World Savings/Wachovia
08.2002 - 08.2008
Business Administration
San Antonio College