Kimberly Funes
Summary
I am motivated and detail-orientated individual with hands-on experience in customer service and animal care. Known for providing friendly, reliable service while building strong relationships with clients. Skilled in communication, multitasking, and maintaining organized, clean environment. Passionate about helping others and delivering high quality care for both customers and animals, with strong work ethic and positive attitude.
Overview
4
4
years of professional experience
Work History
Customer Service & Sales Associate (Florist)
Self-employeed
05.2024 - Current
- Provided personalized customer service by helping clients choose custom floral arrangements for events and special occasions.
- Managed orders, payments, and custom inquiries through social media and direct messaging. Handled transactions accurately and kept records of sales and inventory.
- Conducted market research to identify emerging trends and customer preferences.
- Developed personalized sales strategies to enhance customer engagement and satisfaction.
- Cultivated strong relationships with clients, resulting in repeat business opportunities.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Dog Daycare Attendant
Mckees Pet Place
06.2022 - 02.2026
- Answered phones, scheduled appointments
- Cultivated strong relationships with clients, resulting in repeat business opportunities.
- Attentive care of cats and dogs
- Entertained the dogs, overwatched them while they played in the pool.
- Ensuring their physical and emotional needs were met.
- Maintained a clean kennel space
- Remained calm and effective in high pressure situations, such as 2 dogs fighting.
Education
High School Diploma -
Rick Reedy High School
01-2023
Skills
Customer Service
- Strong communication and interpersonal skills
- Conflict resolution and problem-solving
- Building customer relationships and client retention
- Time management in fast- paced environment
- Handling payment and transaction
- Attention to detail
- Multitasking and adaptability
- Teamwork and collaboration
- Reliable and strong work ethic
- Social media communication (for clients interaction & orders)
Animal Care
- Feeding, grooming, and basic animal hygiene
- Monitoring animal behavior and health
- Safe handling and restraint techniques
- Cleaning and maintaining animal living spaces
- Following care instructions nd routines
LANGUAGES
English - Native
Spanish - Minimum
Timeline
Customer Service & Sales Associate (Florist)
Self-employeed
05.2024 - Current
Dog Daycare Attendant
Mckees Pet Place
06.2022 - 02.2026
High School Diploma -
Rick Reedy High School