KIMBERLY GARCIA
Bronx,USA
Summary
Dynamic and career-focused professional dedicated to contributing to an organization that values responsibility and growth. Committed to leveraging skills and expertise in a collaborative environment to drive success and achieve organizational goals. Eager to embrace challenges that foster personal and professional development while delivering exceptional results. Strong belief in the power of teamwork and innovation as key drivers for success in any endeavor.
Overview
14
14
years of professional experience
Work History
Lead Bartender
Taboo Restaurant
New York, NY
05.2021 - Current
- . Overseeing the bar operations and ensuring smooth and efficient service.
- Creating and updating the drink menu, including specialty cocktails and seasonal offerings.
- Training and supervising bar staff, including bartenders, barbacks, and servers.
- Monitoring inventory levels and ordering supplies, such as alcohol, mixers, and garnishes.
- Managing bar costs and budgets to maximize profitability.
- Maintaining cleanliness and organization of the bar area, including stocking and restocking supplies.
- Developing and implementing bar policies and procedures, including responsible alcohol service practices.
- Providing exceptional customer service and resolving any customer complaints or issues
CSR - Customer Service Representative (Remote)
Maximus Global Services
03.2022 - 04.2023
- Communicating effectively with team members and supervisors using email, phone, video conferencing, and collaboration tools.
- Managing time effectively and meeting deadlines without direct supervision.
- Completing assigned tasks and projects according to company standards and expectations.
- Maintaining regular communication and updates on progress and challenges with supervisors and team members.
- Demonstrating strong self-discipline and motivation to stay focused and productive while working independently.
- Adapting to new technologies and tools to facilitate remote work, such as project management software and virtual communication platforms.
- Participating in virtual meetings, training sessions, and team-building activities to stay connected with colleagues.
- Ensuring data security and confidentiality by following company policies and guidelines for remote work.
- Setting up a productive home office environment with necessary equipment, internet connection, and ergonomic setup.
- Demonstrating flexibility and adaptability to changing work schedules and priorities in a remote work setting.
Concierge
The Smile
New York, NY
05.2020 - 03.2022
- Maintained a clean and organized lobby.
- Answering and Directing Phone Calls
- Assisted and greeted tenants entering and leaving the building.
- Assisted with tenants packages and deliveries.
- Provided friendly and attentive service.
- Supported tenants with complains and any other concerns.
Front Desk Receptionist
Plastic Surgery Associates of Yonkers
Yonkers, NY
12.2017 - 05.2020
- Establish positive, long term customer loyalty through empathy, depth of knowledge, and excellent customer service.
- Prepare general reports, maintain accurate records.
- Answering phone calls
- Verified insurance eligibility prior to appointments and request authorizations for needed procedures.
Sales Consultant
AT&T
New York, NY
04.2015 - 12.2017
- Greeting customers running credit check activating cellphone lines operate cash register use of pos system product knowledge to provide customer helpful advise.
- Processed credit and debit card payments to complete the purchasing experience. Researched and customized service proposals for clients.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
Restaurant Hostess
Apple Bees
Bronx, NY
09.2014 - 03.2015
- Greeted guests and escorted them to table or waiting area. Scheduled dining room reservations and answered 5 phone lines.
- Present menus, create personal dining experience, answered questions. Providing excellent customer service.
Consultant
Empire Beauty School
New York, NY
03.2013 - 09.2014
- Consult with customers by providing them with high standards ensuring trust, authenticity and comfort.
- Hair Stylist duties such as permed, relaxed, bleached, cut and styled hair. Created and strengthened sales pitch that increased daily consultation and sales potential.
- Handled the Front Desk area, maintained clean and welcoming for all clients.
Sales Associate
Victoria's Secret
Bronx, NY
02.2012 - 01.2013
- Assist with store stocking, floor sets and opening/closing procedures.
- Maintained thorough knowledge of store merchandise to provide helpful advice to customers.
- Responsible for maintaining store merchandise clean and orderly. Help and support in maintenance of store through housekeeping tips. Operated cash register, debit and credit card machine.
Education
Cosmetology License - Cosmetology
Empire Beauty School
New York, NYHigh School Diploma -
Satellite Academy High School
Bronx, NYSkills
- Customer service
- Suggestive selling
- Staff management
- Inventory
- Inventory control
- Customer service expertise
- Clear and effective communication
- Fast learner
- Professional service standards
Timeline
CSR - Customer Service Representative (Remote)
Maximus Global Services
03.2022 - 04.2023
Lead Bartender
Taboo Restaurant
05.2021 - Current
Concierge
The Smile
05.2020 - 03.2022
Front Desk Receptionist
Plastic Surgery Associates of Yonkers
12.2017 - 05.2020
Sales Consultant
AT&T
04.2015 - 12.2017
Restaurant Hostess
Apple Bees
09.2014 - 03.2015
Consultant
Empire Beauty School
03.2013 - 09.2014
Sales Associate
Victoria's Secret
02.2012 - 01.2013
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Satellite Academy High School