Kimberly Garciduenas
Friendswood,TX
Summary
Experienced professional with a strong background in customer service, office organization, and leadership. Dedicated to improving operational efficiency and building lasting client relationships. Committed to driving company growth through hard work and effective communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
The UPS Store
01.2012 - Current
- Managed daily operations of a high-volume UPS Store, ensuring exceptional customer service across shipping, mailing, and retail functions.
- Provided expert consultations on shipping logistics, accurately assessing customer needs while adhering to UPS/UPS Freight guidelines and international restrictions.
- Executed complex custom packing projects, showcasing precision, problem-solving, and hands-on expertise in protective packaging for delicate, oversized, or high-value items.
- Led training and development for store staff, cultivating operational excellence and service standards through hands-on coaching and performance reviews.
- Curated and maintained retail merchandising displays, driving product visibility and enhancing customer shopping experiences.
- Oversaw inventory management and supply ordering, ensuring continuous availability of packing and shipping materials.
- Supported franchisee with bookkeeping and accounting tasks, demonstrating trustworthiness and accuracy in financial documentation.
- Commissioned as a Bonded Notary Public, providing secure notarization services in alignment with state and federal regulations.
Assistant Store Manager
Wendy's
05.2003 - 09.2008
- Directed onboarding and skills development for crew members, enhancing team performance through hands-on training and role-specific coaching.
- Maintained precise inventory control, ensuring optimal stock levels, minimizing waste, and streamlining supply chain operations.
- Oversaw daily cash management procedures, balancing registers, preparing deposits, and upholding financial accountability across all shifts.
- Coordinated staff meetings and operational briefings, fostering open communication and driving alignment around service goals and performance benchmarks.
- Delivered exceptional customer service in a fast-paced environment, resolving concerns swiftly and fostering loyal guest relationships through attentive, personalized care.
Education
B.A. - Psychology
Southern New Hampshire University
01.2025
Certificate-Business Office Specialist - Business Administration
Texas School of Business
Friendswood, TX01.2005
Dental Assistant Registration -
UT Health Science Center
07-2017
Skills
- Extensive customer service experience
- Team leadership experience
- Advanced typing proficiency
- Over a decade of store management expertise
- Infection Control Training
- Retail operations management
- Staffing coordination
- Google Docs proficiency
- Skilled in Microsoft tools
- Management oversight skills
Certification
- Notary Public
Timeline
Store Manager
The UPS Store
01.2012 - Current
Assistant Store Manager
Wendy's
05.2003 - 09.2008
B.A. - Psychology
Southern New Hampshire University
Certificate-Business Office Specialist - Business Administration
Texas School of Business
Dental Assistant Registration -
UT Health Science Center
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