Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Gates

Huntsville,AL

Summary

Skilled Collections Specialist offering 27 years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives. I am very dependable and willing to learn.

Overview

27
27
years of professional experience

Work History

Collector/Billing Specialist

Huntsville Hospital
07.1997 - Current
  • Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
  • Evaluated, researched and resolved discrepancies.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Investigated accounts with balance errors using accounting software.
  • Performed detailed account audits to identify discrepancies or inconsistencies that may have been hindering the collections process.
  • Resolved complex authorization issues, working closely with patients and insurance companies to find solutions.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Increased efficiency of the authorization process with effective communication among multidisciplinary teams.

Server/Waitress

West End Grill
09.2022 - 01.2024
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Scottsboro High School
Scottsboro, AL
05.1991

Skills

I work well with coworkers and with insurance reps to resolve billing and collection issues I have extensive computer and data entry experience I have also worked part time at a 2nd job at a few local restaurants I have worked with the public as a waitress/server and have plenty of experience dealing with customers and the public

Timeline

Server/Waitress

West End Grill
09.2022 - 01.2024

Collector/Billing Specialist

Huntsville Hospital
07.1997 - Current

High School Diploma -

Scottsboro High School

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Kimberly Gates