Kimberly Godley
Jacksonville
Summary
Demonstrated expertise in communication, problem-solving, and adaptability, driving successful implementation projects tailored to diverse client needs. Extensive experience in system integration, project management, and workflow optimization, ensuring operational excellence. Proven ability to navigate various roles with a flexible and resourceful approach, leading projects to successful outcomes. Recognized as a visionary leader with strong problem-solving capabilities, consistently delivering results in complex environments.
Overview
23
23
years of professional experience
Work History
Change Implementation Consultant
Wells Fargo
Jacksonville
09.2022 - 05.2025
- Coordinated project timelines and deliverables with stakeholders to ensure compliance.
- Developed training materials and conducted sessions for end users on software application.
- Facilitated workshops to gather feedback, refining implementation strategies effectively.
- Resolved technical issues promptly to maintain project momentum and user satisfaction.
- Supported clients in navigating software systems to enhance overall experience.
- Interfaced regularly with clients, updating them on changes throughout implementation process.
- Monitored project progress against timelines and budgets, ensuring alignment with goals.
- Analyzed client requirements to design tailored implementation solutions.
Treasury Management Officer
Wells Fargo
Jacksonville
01.2008 - 09.2022
- Managed client relationships to optimize treasury services and solutions.
- Developed strategies that minimized risk while optimizing cash balances across multiple entities.
- Coordinated with external auditors, providing documentation for annual audits of treasury activities.
- Assisted in troubleshooting inquiries related to treasury management systems.
- Reviewed banking documents for accuracy prior to execution.
- Provided training on treasury policies and best practices to staff.
- Identified process improvement opportunities to enhance operational effectiveness.
- Built strong relationships with banks, vendors, and clients to support treasury operations.
Tax Preparer
Jackson Hewitt
Jacksonville
01.2003 - 05.2008
- Prepared individual and business tax returns for clients at Jackson Hewitt.
- Reviewed financial documents to ensure accuracy and compliance with tax laws.
- Conducted client interviews to collect necessary tax information and documentation.
- Utilized tax preparation software to enhance filing efficiency.
- Advised clients on IRS regulations, state, and federal obligations.
- Identified potential deductions to reduce clients' tax liabilities.
- Maintained accurate records of all transactions and filings.
- Provided exceptional customer service, promptly addressing client inquiries and concerns.
Business Service Analyst
Wells Fargo
Jacksonville
06.2006 - 01.2008
- Collaborated with cross-functional teams to develop strategic service initiatives.
- Maintained documentation of processes to ensure operational consistency and clarity.
- Provided technical guidance to stakeholders, optimizing operational efficiency.
- Monitored key performance indicators, identifying opportunities for improvement.
- Documented user requirements for system development initiatives.
- Evaluated customer feedback surveys to recommend enhancements.
- Recommended solutions for streamlining workflows and boosting productivity.
- Managed projects, serving as liaison between clients and internal teams to clarify goals.
Customer Service Manager
Kmart, Sears Holding
Jacksonville
04.2002 - 11.2006
- Managed customer service team to ensure efficient operations and high satisfaction.
- Resolved customer inquiries and complaints effectively to maintain loyalty.
- Collaborated with store management to align customer service goals with business objectives.
- Analyzed customer feedback data to identify areas for service improvement.
- Coordinated staff schedules to optimize coverage during peak hours.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Education
High School Diploma -
Warren Harding High School
Bridgeport, CT06-1995
Some College (No Degree) -
Florida State College
Jacksonville, Florida, FLSome College (No Degree) -
Southern Connecticut State University
New Haven, CTSkills
- Project management
- Software implementation
- Client training
- Technical troubleshooting
- Relationship management
- Process improvement
- Team collaboration
- Effective communication
- Problem solving
- Change management
- Customer support
- Requirements gathering
- Online training services
- User acceptance testing
- ERP implementation
- Reporting and documentation
- Complex issue resolution
Timeline
Change Implementation Consultant
Wells Fargo
09.2022 - 05.2025
Treasury Management Officer
Wells Fargo
01.2008 - 09.2022
Business Service Analyst
Wells Fargo
06.2006 - 01.2008
Tax Preparer
Jackson Hewitt
01.2003 - 05.2008
Customer Service Manager
Kmart, Sears Holding
04.2002 - 11.2006
High School Diploma -
Warren Harding High School
Some College (No Degree) -
Florida State College
Some College (No Degree) -
Southern Connecticut State University