Kimberly Gonsalves

Selling prescriptions in the drive thru and pick up window. Provide customer service. Current Pharmacy Technician License. Ongoing studying and hands on training.

Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.

Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.

Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.

Coached employees on best practices for handling customer complaints quickly and effectively.

Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.

Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Cross trained at the pharmacy pick up window.