Miranda Howe
Halifax,MA
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician Trainee
Stop And Shop Pharmacy
Pembroke, MA
08.2022 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Barista
Gunther Tooties
Pembroke, MA
11.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Customer Service Cashier
Nick and Angelos Pizza Place
East Bridgewater, MA
07.2020 - 08.2021
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers promptly and responded to questions.
- Maintained work area in clean and neat manner.
- Answered phone calls to assist customers with questions and food orders.
Customer Service Associate
Frame Center
Hanover, MA
09.2020 - 06.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Shared detailed information regarding options to help customers make decisions.
Education
Bachelor of Science - Nursing
MCPHS University
Boston, MA05.2024
High School Diploma -
South Shore Technical High School
Hanover, MA06.2021
Skills
- Flexible and Adaptable
- Reliable and Trustworthy
- Self-Motivated
- Team Player
Timeline
Pharmacy Technician Trainee
Stop And Shop Pharmacy
08.2022 - Current
Barista
Gunther Tooties
11.2021 - Current
Customer Service Associate
Frame Center
09.2020 - 06.2021
Customer Service Cashier
Nick and Angelos Pizza Place
07.2020 - 08.2021
Bachelor of Science - Nursing
MCPHS University
High School Diploma -
South Shore Technical High School