Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Kimberly Gonzales

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

15
15
years of professional experience

Work History

Supervisor of Scheduling and Operators

Austin Heart
03.1997 - 04.2004
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Laboratory Clerk

We Are Blood
01.1995 - 03.1997
  • Ensured accurate data entry in the laboratory information system, contributing to consistent results reporting.
  • Ensured compliance with industry regulations by implementing strict adherence to guidelines for sample management and documentation.
  • Supported quality control initiatives through diligent monitoring of expiration dates on chemicals and reagents, ensuring optimal performance in experiments.
  • Enhanced lab productivity with timely preparation of laboratory materials and equipment for upcoming experiments.
  • Optimized inventory management through regular tracking of laboratory supplies, proactively replenishing stock as needed.

Front Desk Medical Receptionist

Brackenridge Specialty Clinic
10.1994 - 01.1995
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.

Medical Unit Clerk

Brackenridge Hospital
08.1991 - 10.1994
  • Provided exceptional customer service to patients and their families during check-in processes, fostering a welcoming atmosphere within the unit.
  • Improved patient satisfaction by efficiently managing medical records and ensuring accuracy in documentation.
  • Supported administrative duties by transcribing physician orders, updating charts, and maintaining accurate patient data records.
  • Assisted nursing staff with non-clinical tasks such as transporting specimens or coordinating meal services for patients.
  • Maintained a well-organized work environment by filing documents efficiently, enabling easy access to essential information when needed.

Study Case Coordinator

Pharmaco
06.1989 - 08.1991
  • Responsible for pharmaceutical research study data from beginning to end.
  • Document all study participant info regarding dosage of study medication, all activity for each study participant and all information regarding all if any side effects from medication.
  • Transcribe all data into a case report form for sponsoring pharmaceutical company.
  • Meet with sponsor companies to present all study data
  • Worked with study subjects and Dr to assure all report information was compiled accurately and completely
  • Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.

Education

Associate of Applied Science - Surgical Technology

The College of Health Care Professions
Austin, TX
11.2025

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Inventory Control
  • Staff Development
  • Staff Discipline

Volunteering

2018 - Present

Volunteer for Texas Organ Sharing Alliance (TOSA)


  • Set up booths for expos
  • Participate in services honoring organ donors and recipients
  • Speak with community about organ donation
  • Hand out information at fairs to encourage organ donation

Timeline

Supervisor of Scheduling and Operators

Austin Heart
03.1997 - 04.2004

Laboratory Clerk

We Are Blood
01.1995 - 03.1997

Front Desk Medical Receptionist

Brackenridge Specialty Clinic
10.1994 - 01.1995

Medical Unit Clerk

Brackenridge Hospital
08.1991 - 10.1994

Study Case Coordinator

Pharmaco
06.1989 - 08.1991

Associate of Applied Science - Surgical Technology

The College of Health Care Professions

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Kimberly Gonzales