Tracy Pyszora

August 2018 to Current - Supervisor of Scheduling and Operators
• Patient care is the #1 goal
• Schedule MRI, CT, PET, Ultrasound, Vascular, diagnostic, and Women’s imaging including Biopsies and J-wires
• Build strong relationships with our referral base
• Coach, Train and Mentor 20 Employees
• Direct point of contact for PETNET (Siemens Healthineers)
• Developed training manual for all modalities
• Delivered high quality training for new team members
• Tracked employee performance to determine areas of strength and improvement
• Implemented accurate scheduling for MRI, CT, Ultrasound and Mammo to ensure patients are scheduled accurately
• Worked with World Telecom Communications to automate our phone system. Departmentalized the system to best direct patients to the correct department
• Installed our automated confirming system, Ravepoint, maintain and update as needed, track Ravepoint reviews. Make sure every supervisor receives copies of the reviews to improve our service
• Updated all standing orders for Women’s Imaging
• Advocate for Breast Cancer programs

- In 2022 Nor Cal Think Pink received funding from Soroptimist International of Redding, CA in the amount of $48,140.53 to be used at my discretion. The funds were intended to help with Breast Cancer Detection exams.

Oct 2007 Women’s Imaging Registration
• Welcomed patient with a smile
• Verified all demographics
• Updated insurance information
• Ran Medical/Partnership POS
• Scanned all necessary information in chart
• Requested prior imaging/reports
• Built a strong relationship with our referring office
• Referred patient to Breast Cancer awareness programs (BCEDP)
• Implemented our standing orders for call back breast exam
• Worked closely with Mammogram/Ultrasound and Dexa technologist
• Registered 120 to 140 patients daily accurately and efficiently
• Made sure the waiting room was clean
• Update materials on Breast Cancer in waiting room
• Treated every Biopsy patient to a dark chocolate candy bar, to help them thorough a difficult time

- During my time in Women’s imaging, I partnered with Soroptimist International of Redding where together, we developed a “Breast Cancer Detection Fund.” This began in December 2015 and continued until June 2019. We helped over 125 patients, covering the total cost of their exams. With this program, Soroptimist International donated over $40,000 in vouchers redeemed at MD Imaging. In 2019, Soroptimist International of Redding dissolved the Redding Chapter. The “Breast Cancer Detection Fund” was then turned over to Nor Cal Think Pink in 2022.

2006/2007 - Scheduler
• Dealt with incoming calls from patients and offices
• Verified we have orders from referring office, with correct diagnosis
• Communicated with referring offices
• Verified all demographics
• Scheduled patients for appointments
• Screened patients for exams.
• Identify any physical/medical needs to schedule appointments accurately

2005/2006- Registration
• Welcome patients with a smile
• Updated demographics
• Checked order diagnosis with exam scheduled
• Made sure all patients were prepped for exams
• Led patients to correct waiting rooms for their exams
• Made sure the patient was registered in a timely manner

2005 - Appointment Confirmer
• Called over 300 patients a day
• Confirmed patients appointment times
• Reviewed prep for upcoming appointments with patients
• Checked order diagnosis with exam(s) scheduled
• Updated demographics
• Verified referring doctor