Lisa Matt
Bensalem,PA
Summary
Dynamic Scheduling Supervisor with a proven track record at Vitality Hospice, enhancing operational efficiency through innovative scheduling solutions. Expert in employee training and workflow optimization, I successfully reduced scheduling conflicts, improving patient satisfaction. Adept at problem-solving and fostering teamwork, I excel in managing complex schedules while maintaining high service standards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Scheduling Supervisor
Vitality Hospice
Langhorne, PA
2020 - Current
- Coordinated scheduling for patient care teams, ensuring optimal coverage and resource allocation.
- Implemented process improvements to streamline appointment scheduling and enhance operational efficiency.
- Developed training materials for new staff on scheduling protocols and software usage.
- Monitored adherence to scheduling guidelines, addressing discrepancies promptly to maintain service standards.
- Analyzed scheduling data to identify trends, improving overall service delivery and patient satisfaction rates.
- Collaborated with interdisciplinary teams to adjust schedules based on patient needs and staffing changes.
Scheduling Manager
Amaroso Bread Company
Philadelphia, PA
06.2012 - 10.2020
- Optimized scheduling processes to enhance operational efficiency across multiple departments.
- Collaborated with production teams to align staffing needs with demand forecasts.
- Implemented scheduling software to streamline workforce management and reduce conflicts.
- Trained staff on best practices for schedule adherence and conflict resolution.
- Analyzed scheduling data to identify trends and inform strategic decisions.
- Led cross-functional meetings to ensure alignment between operations and supply chain activities.
- Developed contingency plans to address unexpected staffing shortages or operational disruptions.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Served as central point of contact for all outside vendors.
- Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
- Created weekly and monthly reports and presentations.
- Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
Manager
El Portico
Burlington, NJ
02.2008 - 06.2012
- Streamlined operational processes to enhance team efficiency and productivity.
- Developed training programs for new employees, improving onboarding experience and retention rates.
- Led cross-functional teams in implementing process improvements, resulting in increased service quality.
- Managed inventory control systems to maintain optimal stock levels and reduce waste.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated staff schedules to ensure adequate coverage while minimizing labor costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Mastbuam AVTS
Philadelphia, PA06.2008
Skills
- Employee training
- Workflow optimization
- Staff coordination
- Meeting facilitation
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management skills
- Effective multitasking
- Office administration
- Patient scheduling
- Office management
- Schedule organization
- Payroll processing
- Staff management
- Scheduling
- Schedule management
- Daily timekeeping
- Administrative duties
- Administrative support
- Service scheduling
- Scheduling proficiency
- Bookkeeping
- Travel coordination
- Staffing assignments
- Phone inquiries
- Customer service
- Time management
Certification
Certified nursing assistant
Timeline
Scheduling Manager
Amaroso Bread Company
06.2012 - 10.2020
Manager
El Portico
02.2008 - 06.2012
Scheduling Supervisor
Vitality Hospice
2020 - Current
High School Diploma -
Mastbuam AVTS