Amanda Flora
Abington,MA
Summary
Driven individual currently working as a scheduling supervisor at Dana Farber Cancer Institute who is looking to obtain a secondary position in order to expand values and skills. Thrives in fast-paced work environments and can be a strong team player in multiple ways with communication and commitment to ensuring co-workers and customers/patients are satisfied and happy.
Overview
8
8
years of professional experience
Work History
Scheduling Supervisor
Dana Farber Cancer Institute
12.2023 - Current
- Developed innovative solutions for handling complex scheduling scenarios for clinical trials while working alongside the clinic team
- Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
- Conducted regular audits of the scheduling system to ensure accuracy and identify areas for improvement.
- Boosted productivity by creating a balanced workload for team members, reducing burnout and stress levels.
- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
Protocol Scheduler
Dana Farber Cancer Institute
05.2021 - 12.2023
- Work closely with the research team to ensure appointments for patients are correctly scheduled based on the protocol the patient is on
- Order required lab orders and scan orders to meet clinical trial needs and link them to research
- Keeping track of all e-mails that come into the scheduling box to prioritize tasks as well as take care of urgent matters
- Communicate closely with patients and care team about any scheduling questions, concerns, or updates
- Conduct phone calls with patients, various departments, and outside facilities for scheduling needs and lab/scan orders
Server
Davio’s Northern Italian Steakhouse
07.2020 - 04.2021
- Apply excellent team and multitasking skills in a fast paced and unpredictable environment to deliver outstanding customer service while I communicate effectively with guests and staff, maintain an outgoing personality and resolving any issues with food, drinks, checks, and guests
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Linden Ponds
07.2016 - 12.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service towards the residents
- Bussed and reset tables to keep dining room and work areas clean.
Server
Beerworks
05.2019 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Arts - Psychology, Sociology
Southern New Hampshire University
Manchester, NH05.2021
Skills
Employee Training
Strong Work Ethic
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Time management skills
Effective Multitasking
Customer service and support
Timeline
Scheduling Supervisor
Dana Farber Cancer Institute
12.2023 - Current
Protocol Scheduler
Dana Farber Cancer Institute
05.2021 - 12.2023
Server
Davio’s Northern Italian Steakhouse
07.2020 - 04.2021
Server
Beerworks
05.2019 - 08.2019
Server
Linden Ponds
07.2016 - 12.2019
Bachelor of Arts - Psychology, Sociology
Southern New Hampshire University