Kimberly Gonzalez

Master Hairstylist

Self Employed Services

01.2015 - Current

Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Assessed customer hair texture, treatment history, and desired outcome to determine services required.
Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
Investigated and resolved complaints to satisfy guests and maintain good business practices.
Answered phone calls and emails to schedule client appointments.
Developed loyal following of clients by providing high-quality services.
Maintained regular client list and successfully handled walk-in customers.
Used social media platforms to promote salon and services.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Provided pre- and post-service consultations to accurately assess clients' needs.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Styled hair, makeup and nails for customers for special events and occasions.
Utilized latest techniques in balayage, ombre, highlights and color correction.