Shahday Brown
Victorville,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Master Hairstylist
Sola Salons Studios
Carson
01.2018 - Current
- Provided consultation services to clients about their desired hairstyle, hair care and styling products.
- Performed a variety of hair treatments, including coloring, highlighting, conditioning, cutting and styling.
- Ensured that all work areas were kept clean and sanitized throughout the day.
- Advised customers on different types of haircare products available for purchase.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Collected payment from customers and scheduled next appointments.
- Evaluated client's hair and physical features to determine style and cut plans.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Scheduled client appointments.
- Ordered, displayed and maintained supplies.
- Operated cash registers to receive payments from patrons.
- Developed new styles and techniques.
Floor Clerk
Target
Onatrio, CA
05.2019 - 01.2020
- Greeted customers and answered inquiries regarding store merchandise.
- Managed cash register transactions, including processing credit cards and returns.
- Inspected merchandise for damages or defects before stocking shelves.
- Assisted with unloading trucks of incoming shipments.
- Organized stockroom to ensure efficient use of space and easy access to products.
- Maintained cleanliness of sales floor and backroom areas.
- Received customer complaints and worked with management team to resolve issues in a timely manner.
- Provided excellent customer service by offering assistance when needed and responding promptly to customer requests.
- Stocked shelves with items received from the warehouses, ensuring accurate placement of products according to planogram layout guidelines.
Member Service Representative
Costco
Rancho Cucamonga, CA
03.2020 - 08.2022
- Assisted with the opening of new accounts and processed account maintenance requests.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Verified identity information on new accounts using established procedures.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Processed cash and check deposits every day.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Consulted with customers regarding needs and addressed concerns.
- Offered exceptional customer service to differentiate and promote company brand.
Driver
Uber And Lyft
Victorville, CA
11.2022 - Current
- Delivered packages to customers in a timely and efficient manner.
- Maintained accurate logs of vehicle inspections and repair status.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Achieved consistently high customer scores due to exceptional service.
- Transported riders to designated stops according to pre-determined schedules.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Education
Bachelor of Science - Biology
Paine College
Augusta, GA01-2015
Skills
- Social Media Promotion
- Sanitation and sterilization
- Payment Processing
- Relationship Building
- Creativity and Originality
- Shampooing and Conditioning
- Cosmetology principles knowledge
- Reliability
- Social skills
- Customer Service
- Database Management
- Policy understanding
- Maintains confidentiality
- Word Processing
- Appointment Scheduling
- Coordination
- Microsoft Excel
- Critical Thinking
References
References available upon request.
Timeline
Driver
Uber And Lyft
11.2022 - Current
Member Service Representative
Costco
03.2020 - 08.2022
Floor Clerk
Target
05.2019 - 01.2020
Master Hairstylist
Sola Salons Studios
01.2018 - Current
Bachelor of Science - Biology
Paine College
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