Kimberly Gonzalez Martes
Miami
Summary
Experienced with office administration, staff supervision, and resource management. Utilizes leadership and organizational skills to enhance office efficiency and team performance. Knowledge of implementing effective administrative systems.
Overview
4
4
years of professional experience
Work History
Office Supervisor
BLS International; Consulate of Germany Visa Application Center
Coral Gables
08.2023 - Current
- Managed daily revenue tracking and reconciled financial transactions
- Prepared monthly financial reports to support budget monitoring
- Monitored cash flow and ensured compliance with financial records procedures
- Manage invoices and bills
- Maintain and organize physical and digital files, sort and deliver mail, and compile records of office activities.
- Answer and direct phone calls, take messages, and greet applicants.
- Advise clients on effective positioning, pricing, and promotional tactics to achieve business objectives.
- Develop and implement marketing strategies to enhance brand awareness and increase the Companies Gross Income
- Working directly with customers to assist with completion of Visa application for Tourist, Visitor, Study, Business, Transit etc
- Respond to Consulate of Germany inquiries and regulations
- Assisting with time bound visa applicants
- Processing applications and data entry
- Scanning and uploading Documents
- Handling Customers inquiries in person, by email and on the phone
- Track passports
- Fee collections and Cash handling
- Managing staff performance
- Ensuring Workplace Safety
- Providing Training and Development
- Enhancing Team Productivity
- Overseeing Daily Operations
Receptionist/ Administrative Assistant
Immigration office of Robert Sheldon
Miami, FL
06.2023 - 12.2024
- Answer phone calls and emails
- Respond to or forward client questions to the appropriate person
- Greet clients and visitors in a friendly manner
- Make appointments/Contacts clients to make appointments
- Sort and distribute emails
- Prepare check ins and outs
- Assist paralegals
- Organize Files
- Collect payments
Crew Leader/ Cashier
Popeyes
Lanham, MD
10.2021 - 03.2023
- Supervised daily operations and coordinated team work flow
- Managed cash drawer reconciliation and balanced daily revenue reports
- Use up selling techniques to promote deals
- Record daily transactions using Excel spreadsheets
- Manage transactions with customers using cash register
- Safe count
- Recording daily incoming and outgoing transactions using; microsoft Excel spreadsheet software.
- Keeping track of receipts of office expenses or expenses incurred by managers or executives
- Ensure pricing are accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Organize inventory
- Carefully examining financial documents
- Balances currency, in cash drawer at end of shift
- Maintains knowledge of current products, policies, procedures and regulations
- Explain best affordable deals to the customers
Education
No Degree -
Miami Dade College
05-2026
Skills
- Communication skills
- Attention to details
- Organization
- Multitasking
- Problem solving
- Customer service
- Handling returns
- Communication and relationship building
- Time management and scheduling
- Patience under difficult situations
- Training and coaching
- Database administration
- Organizational leadership
- Workload prioritization
- Office administration
- Employee management
- Document management
- Staff supervision
- Expense reporting
- Policy and procedure modification
- Office management
- Clear oral/written communication
- Financial reporting
- Administrative oversight
- Bookkeeping
- Data entry
Accomplishments
- Recognized by management for ''Extra Mile'' Certificate of Appreciation ( Q2 2025) for exceptional leadership, initiative, and consistently exceeding operational performance standards as Team Lead.
Affiliations
- Name: Luv Michael / Advocate
- Purpose: Luv Michael was a non-profit organization whose purpose was to train, educate and employ autistic adults at their bakery in NYC, their mission was to educate others about Autistic people and create more employment for them. As an advocate my duties where;
- Inform others about the organization
- Answer questions and provide in depth explanations
- Collaborate with others about new ways we can reach to bigger audiences
- Educate myself and others about new ways to help
LANGUAGES
English (fluent)
Spanish (fluent)
Timeline
Office Supervisor
BLS International; Consulate of Germany Visa Application Center
08.2023 - Current
Receptionist/ Administrative Assistant
Immigration office of Robert Sheldon
06.2023 - 12.2024
Crew Leader/ Cashier
Popeyes
10.2021 - 03.2023
No Degree -
Miami Dade College