Shelby Bazan
Pearland,TX
Summary
Experienced Office Supervisor with a strong background in administrative operations within dental practices. Expertise in training teams, monitoring compliance, and improving operational efficiency through strategic scheduling and insurance verification. Adept at documentation and billing processes, ensuring adherence to regulations while maximizing financial outcomes. Notable for creating patient-centric environments that enhance clinical care quality using advanced dental practice management software.
Overview
10
10
years of professional experience
Work History
Office Supervisor
Made Ya Smile Dental
Friendswood, TX
09.2023 - Current
- Coordinated employee training programs to enhance productivity initiatives.
- Ensured compliance with safety regulations in workplace environment.
- Managed office inventory and processed supply orders efficiently.
- Assisted with recruitment processes, including conducting interviews for candidates.
- Generated reports detailing progress on specific KPIs and assignments.
- Reviewed incoming correspondence to determine necessary actions.
- Maintained organized office environment to support operational efficiency.
- Greeted patients, verified insurance, collected payments, and scheduled appointments.
Patient Service Representative
A to Z Dental
Sugar Land, TX
11.2022 - 02.2023
- Welcomed patrons at front desk, fostering engaging conversations during check-in process.
- Managed multi-line phone system, routing calls to appropriate extensions or taking messages.
- Explained policies and procedures clearly to visitors.
- Verified patients' insurance coverage before scheduling appointments or procedures.
- Contacted insurance companies to gather essential information on policies and payment benefits.
- Updated patient and insurance data in company computer system accurately.
- Entered data into EMR database, recording payer details and authorization requirements.
- Instructed clients on benefit plan coverage in straightforward language.
Office Manager/ Lead Registered Dental Assistant
Gee Family Dentistry
Pearland, TX
06.2015 - 01.2017
- Oversaw correspondence organization and managed call handling and letter creation.
- Maintained filing system for records and documents to ensure efficient retrieval.
- Verified insurance coverage for patient services to uphold compliance standards.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies post-treatment for hygiene.
- Reviewed patient records and health history to support accurate dental assessments.
- Prepared dental materials including amalgam and composite resin for clinical use.
- Sterilized instruments following established guidelines to maintain safety protocols.
- Assisted dentists in procedures by taking medical histories and vital signs.
Education
Phlebotomy
Ashley’s Phlebotomy School
Pearland, TX05.2023
Dental Assisting
Texas School of Business
Houston, TX06.2015
High School Diploma -
Pearland High School
Pearland, TX06.2010
Skills
- Office administration management
- Team supervision and training
- Patient scheduling coordination
- Insurance verification processes
- Compliance monitoring and audits
- BLS certification and CPR
- Patient relations expertise
- Medical records management
- Scheduling software proficiency
- Communication skills
- Documentation and recordkeeping
- Dental and medical terminology
- Specimen collection techniques
- Sharps and biohazard disposal
- Proper storage procedures
- Decision making abilities
- Problem-solving skills
- Blood drawing techniques
- Tray organization practices
- Sanitation and sterilization methods
- Stress management strategies
- Task prioritization skills
- Direct patient care experience
- Adaptability in fast-paced environments
References
References available upon request.
Timeline
Office Supervisor
Made Ya Smile Dental
09.2023 - Current
Patient Service Representative
A to Z Dental
11.2022 - 02.2023
Office Manager/ Lead Registered Dental Assistant
Gee Family Dentistry
06.2015 - 01.2017
Phlebotomy
Ashley’s Phlebotomy School
Dental Assisting
Texas School of Business
High School Diploma -
Pearland High School
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