Kimberly Goodwater
Oregon City,OR
Summary
Detail-oriented and service-driven administrative professional with over 10 years of experience supporting executive leadership, managing confidential personnel records, and enhancing workflows across government, healthcare, and private-sector environments. Expertise in HR administrative support, council and board coordination, and policy implementation contributes to organizational efficiency. Recognized for discretion, strong organizational skills, robust work ethic, and the ability to cultivate productive relationships with diverse stakeholders. Proficient in a wide range of enterprise-level platforms, including Microsoft Office Suite, Google Workspace, QuickBooks, SharePoint, and various CRM systems, with a demonstrated capacity to quickly master new technologies such as Oracle and NeoGov.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Luxury Sport Auto
12.2021 - Current
- Provide high-level administrative support to ownership team, including confidential employee and financial records.
- Oversee HR-related processes including on-boarding, personnel file management, payroll coordination, and staff oversight.
- Manage multi-account bookkeeping, DMV/title compliance across multiple states, and regulatory requirements with accuracy and discretion.
- Develop and refine workflows for vehicle inventory management, improving efficiency and record-keeping.
- Collaborate with lenders, state agencies, and customers to resolve complex compliance and financial issues.
- Utilize QuickBooks, Microsoft Office Suite, Google Workspace, SharePoint, and multiple data management platforms (DealerCenter, DealerTrack, VITU).
- Completed self-directed HR training to enhance compliance, on-boarding, and personnel management skills.
Owner & Operator
The Urban Rancher – Online Western Boutique
01.2020 - 12.2024
- Founded and managed all aspects of an e-commerce business including HR, finance, and customer service.
- Designed and implemented workflow processes for digital marketing, order fulfillment, and customer management.
- Built lasting partnerships and managed confidential financial records with discretion.
- Adapted to multiple online platforms (Shopify, Canva, Adobe Suite, Social Media platforms, CRM tools) to optimize user and team efficiency.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Insurance Specialist|Office Administrator
AhYou Family Dentistry, Richard AhYou DMD
05.2018 - 09.2021
- Served as primary point of contact for patients, providers, and insurance representatives in a busy healthcare office.
- Supported confidential patient records (HIPAA compliance), insurance processing, and multi-line communication.
- Coordinated OSHA compliance efforts and maintained safety protocols.
- Earned Oregon X-Ray Certification and applied it in clinical support.
- Followed up on denials, late payments, extensions and other special circumstances.
- Acted as HR liaison with insurance companies and other dental practices, managing sensitive correspondence with discretion.
- Conducted annual reviews of existing policies to update information.
- Improved front office processes to ensure accurate billing, scheduling, and patient satisfaction.
Front Office Administrator
Clackamette Chiropractic and Massage
08.2017 - 05.2018
- Managed patient records, insurance billing, and appointment coordination.
- Ensured compliance with healthcare privacy standards.
- Delivered high-level administrative support in a fast-paced healthcare environment.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Improved office operations by automating client correspondence, record tracking and data communications.
Universal Banker
Banner Bank
08.2011 - 06.2014
- Processed high-volume financial transactions with precision and confidentiality.
- Managed vault operations and supported clients with complex financial needs.
- Built strong client relationships while adhering to strict compliance and security protocols.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Administrative Executive Assistant
Clackamas County SWCD / USDA Farm Services Agency
08.2008 - 08.2011
- Provided executive-level administrative support to multiple supervisors and government programs.
- Recorded meeting minutes, coordinated logistics for board and committee meetings, and supported policy implementation.
- Assisted with conservation education and outreach programs, coordinating events and staff travel.
- Managed confidential documentation and maintained efficient office filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Education
Associate of Arts Oregon Transfer Degree - Business Administration And Management
Clackamas Community College
Oregon City, OR06-2017
Skills
- HR administrative support (staff hiring, onboarding, personnel records, payroll coordination, benefits)
- Executive leadership support and board/council coordination
- Confidential records management and compliance (HIPAA, OSHA, DMV/state requirements)
- Workflow and process improvement
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Skilled in Google Workspace applications
- QuickBooks, DealerCenter, DealerTrack, VITU, SharePoint, CRM systems
- Excellent written and verbal communication skills
- Strong time management and multitasking ability
- Adaptable to new enterprise platforms (Oracle, NeoGov)
Certification
- OSHA Safety & Compliance Training – Dental Office Administration
- Oregon X-Ray Certification – Richard AhYou DMD Family Dentistry
- Self-Directed HR Training – Focused on onboarding, compliance, and personnel management (Luxury Sport Auto, 2022–present)
Timeline
Office Manager
Luxury Sport Auto
12.2021 - Current
Owner & Operator
The Urban Rancher – Online Western Boutique
01.2020 - 12.2024
Insurance Specialist|Office Administrator
AhYou Family Dentistry, Richard AhYou DMD
05.2018 - 09.2021
Front Office Administrator
Clackamette Chiropractic and Massage
08.2017 - 05.2018
Universal Banker
Banner Bank
08.2011 - 06.2014
Administrative Executive Assistant
Clackamas County SWCD / USDA Farm Services Agency
08.2008 - 08.2011
Associate of Arts Oregon Transfer Degree - Business Administration And Management
Clackamas Community College
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