Kimberly Gorton
Waterloo
Summary
I am a highly motivated professional seeking a challenging opportunity to leverage my skills and experience in a dynamic environment. I am a team-oriented worker with a consistent record of supporting operational goals and achieving results. I am skilled in effective communication, problem-solving, and time management. I have a strong focus on adaptability and efficiency and customer satisfaction. I am eager to learn new skills.
Overview
13
13
years of professional experience
Work History
Team Member
Target Corporation
10.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Increased sales through effective product placements and persuasive communication skills.
IRS/Dept. of ED Collection Specialist
CBE Companies Inc.
10.2018 - 07.2022
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Used skip tracing and other techniques to locate debtors.
- Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
- Documented customer payment interactions and account statuses for future reference.
- Entered client details and notes into system for interdepartmental access and review.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
General Manager
Barmuda Companies
07.2012 - 08.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Cedar Falls High School
Cedar Falls05-2011
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Goal setting and achievement
- Clear communication
- Money handling
- Willingness to learn
- POS systems
- Multitasking
- Time management
Timeline
Team Member
Target Corporation
10.2022 - Current
IRS/Dept. of ED Collection Specialist
CBE Companies Inc.
10.2018 - 07.2022
General Manager
Barmuda Companies
07.2012 - 08.2018
High School Diploma -
Cedar Falls High School
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