Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Kimberly Grady
Chicagao,Illinois
Summary
Overview
10
years of professional experience
Work History
Stericycle
Senior Corporate Accountant Specialist
02.2019 - Current
Job overview
- Used advanced software to prepare documents and reports.
- Managed over 30 customer calls per day and over 15 customer email request
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks for customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
CVS Pharmacy
Customer Service Associate
05.2018 - 03.2019
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
Northern Suburban Special Education District
Teacher's Assistant
09.2013 - 06.2018
Job overview
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes on a daily basis to enable lead teacher to address pertinent issues.
Education
Northern Illinois UniversityDekalb, IL
Bachelor of Arts from Communication
05.2012
University Overview
- Extracurricular Activities: Women's Basketball
- cum laude graduate
Skills
- Report on Findings
- Active Listening
- Microsoft Excel
- Product Knowledge
- Customer Account Management
- Issue and Complaint Resolution
- Problem-Solving Ability
- Strong Analytical and Problem-Solving Skills
Timeline
Senior Corporate Accountant Specialist
Stericycle
02.2019 - Current
Customer Service Associate
CVS Pharmacy
05.2018 - 03.2019
Teacher's Assistant
Northern Suburban Special Education District
09.2013 - 06.2018
Northern Illinois University
Bachelor of Arts from Communication
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