Kimberly Graham

• Under general direction of th Senior Nurse Manager or Nurse Manager, responsible for providing clinical product and diagnosis related information and services to physicians, nurses, health professionals and patients based on program requirements.
• Staff telephone consumer support position in a call center environment for patients, providers or field team members - depending on the program requirements
• Provide disease process and drug support education per approved guidelines/scripts
• Provide emotional support for patients and caregivers
• Work across functional teams (ex. reimbursement support) with ability to understand key principles of reimbursement, patient assistance and co-pay assistance
• Assess patient risk for compliance and adherence to treatment regimen identifying barriers to care and referring to additional support services
• Received notification through but not limited to web portal, patient assistant program, fax enrollment form, electronic enrollment form or phone. Called patient to provide information about the product, program, sent out information kits if needed and management advice for any side effects
• Entered consumer activities accurately in clinical database outlined in business rules
• Worked within and documented all reportable activities timely and accurately in the clinical database following business rules and defined scripting
• Intake and reported adverse events/serious adverse events as directed
• Accountable for being flexible during program developments, enhancements and with changing program needs
• 30% of position dedicated to quality initiatives
• Obtained and maintained additional required nursing licenses
• Supported on-call nursing needs
• Familiar with ICD codes pertaining to program
• Followed all personal and health data procedures to effectively comply with HIPPA laws and prevent information breaches
• Worked on special projects when needed
• Excellent written and verbal communication skills
• Meet productivity to receive bonuses

• Triaged calls to assess needs, giving appropriate care advice and disposition to appropriate level of care treatment while promoting cost-effective outcomes and safely facilitate return to work
• Applied all phases of nursing process, i.e. assessment, planning, implementation and evaluation when triaging calls
• Identified needs of caller by triaging, obtaining general health information and/or physician services referrals
• Evaluated need for alternative treatment through telephonic contact and assessment with service provider
• Triaged patient using defined triage protocols to obtain pertinent data; and entered data into computer system
• Identified life-threatening emergencies and recommended appropriate interventions. Contacted poison control or suicide hotline if needed.
• Referred issues requiring physician interventions to physician in a timely manner; directed patients to appropriate level of care including but not limited to nearest emergency room, urgent care facility, primary treating physician or selfcare.
• Demonstrated effective written and verbal communication skills.
• Adhered to quality assurance standards
• Precepted and a resource to triage team members
• Obtained and maintained additional required nursing licenses
• Supported triage team by signing up for extra on-call shifts and working Holidays
• Exceeded productivity receiving bonuses

• Clinical Research Associate RN II Leukemia/Lymphoma Division/Bone Marrow Transplant
• Participated in initiation of protocols and investigator meetings, implementing trials in accordance with study timelines
• Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
• Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
• Maintained compliance with protocols covering patient care and clinical trial operations.
• Gathered, processed, and shipped lab specimens.
• Followed informed consent processes and maintained records.
• Collected data and followed research protocols, operations manuals, and case report form requirements
• Performed data abstraction, collection, and entry to support clinical research protocols
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Prepared submission for all reportable Adverse Events, Serious Adverse Events and deviations
• Developed, maintained and or monitored case report forms
• Ensured compliance with medications, interventions and evaluations of assigned protocol(s)
• Provided data to collaborating research organization and study sponsor
• Prepared data reports
• Helped with creation of database for protocols
• Operated under general supervision
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved problems, improved operations and provided exceptional service.
• Precepted new nurses and clinical research associates and support to other research nurses and associates in department

Same Day Surgery (pre-op) Supplemental RN

• Completed pre-or paperwork and education prior to surgery
• Reviewed and provided patient and/or family with written pre-op instructions

RN working PRN or as a Travel Nurse on assignments.

• ER
• Pediatric Orthopedic and Hematology Unit
• Transplant unit
• Floated to other units as needed
• Bedside Nurse
• Charge Nurse
• Obtained and maintained additional nursing licenses

• Short term travel assignments
• Oncology/Hematology
• Medical-surgical
• Nephrology
• Pulmonary
• Adolescent Chemical Dependency Unit
• Mother/Baby
• Orthopedics
• ER
• Floated to other units as needed
• Bedside Nurse
• Charge Nurse
• .Obtained and maintained required nursing licenses

RN travel assignments

• Pediatric Oncology
• Adult Nephrology
• Pediatric Orthopedic and Hematology
• Floated to other units as needed
• Beside nurse
• Charge nurse
• Obtained and maintained additional nursing licenses

Staff Nurse

• Pediatric Orthopedic and Hematology Unit
• Floated to other units as needed
• Bedside Nurse
• Charge Nurse
• Preceptor to new nurses and support to other staff
• Obtained and maintained Mississippi nursing license

Staff Nurse

• Adult Oncology and Hematology Unit
• Bedside Nurse
• Charge Nurse
• Preceptor to new nurses and support to other staff
• Floated to other units as needed.
• Obtained chemotherapy certification
• Obtained and maintained Mississippi nursing license