Kimberly Green
Grove
Summary
Dynamic Case Manager with proven expertise at Grand Mental Health, excelling in problem-solving and case documentation. Successfully empowered clients through tailored interventions and education, enhancing their care decisions. As a Supervisor at Valence Surface Technologies, I improved team productivity and customer satisfaction by implementing efficient workflows and fostering a collaborative environment.
Overview
23
23
years of professional experience
Work History
Case Manager/C-PRSS
Grand Mental Health
02.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Supervisor
Valence Surface Technologies
01.2002 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Grove High School
Grove, OKSkills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Case Manager/C-PRSS
Grand Mental Health
02.2021 - Current
Supervisor
Valence Surface Technologies
01.2002 - 10.2021
Grove High School
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