Victoria Brawley
Tulsa
Summary
Results-driven case manager with proven skills in client advocacy and care coordination. Committed to enhancing client well-being through personalized service plans and effective crisis intervention.
Overview
6
6
years of professional experience
Work History
Case Manager II, PRSS, FPRSS
Family and Children's Services
Tulsa, OK
11.2024 - 11.2025
- Conducted assessments to determine client needs and develop personalized service plans.
- Coordinated with community resources to connect clients with essential support services.
- Facilitated communication between clients, families, and multidisciplinary teams to ensure cohesive care.
- Provided crisis intervention support to families in high-stress situations, promoting stability and safety.
- Educated clients on available resources and programs to enhance their well-being and self-sufficiency.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Monitored client progress and adjusted care plans as necessary for optimal outcomes.
- Maintained accurate case records using agency's electronic documentation system.
Billing Specialist
Family and Children's Services
Tulsa, OK
03.2024 - 11.2024
- Reviewed applications for eligibility compliance with federal and state regulations.
- Processed client documentation to determine program eligibility efficiently.
- Communicated with clients to gather necessary information and resolve discrepancies.
- Assisted in training new staff on eligibility determination procedures and policies.
- Collaborated with interdisciplinary teams to enhance client service delivery and support systems.
- Analyzed data trends to identify areas for process improvement in eligibility assessments.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Hospital Discharge Coordinator
Family and Children's Services
Tulsa, OK
11.2022 - 03.2024
- Developed discharge plans in collaboration with multidisciplinary teams to ensure seamless transitions of care.
- Coordinated follow-up appointments and services, enhancing patient continuity and support post-discharge.
- Educated families on discharge procedures, improving understanding of care requirements and community resources.
- Streamlined documentation processes within electronic health record systems to enhance accuracy and accessibility of patient information.
- Collaborated with social workers to address psychosocial needs, ensuring comprehensive care for families during transitions.
- Participated in quality improvement initiatives aimed at reducing readmission rates through effective discharge planning strategies.
- Trained new staff on discharge coordination protocols, fostering knowledge sharing and enhancing team performance in patient care transitions.
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Coordinated transportation services for patients, ensuring seamless transfers from hospital to their next destination or in-home care provider.
- Streamlined workflow by developing efficient systems for tracking patients'' progress throughout their hospital stay.
Office Manager
C4 Counseling
Tahlequah, OK
11.2019 - 11.2022
- Oversaw daily office operations, ensuring efficiency and adherence to company policies.
- Coordinated scheduling for clients and staff, optimizing resource allocation and minimizing conflicts.
- Managed office budgets, tracking expenses and implementing cost-saving measures.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Trained new administrative staff on office procedures and software applications.
- Implemented electronic record-keeping system, enhancing data accuracy and security protocols.
- Conducted regular audits of office supplies, maintaining inventory levels and vendor relationships effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Collaborated with counseling staff to streamline appointment scheduling processes, reducing wait times.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Pre Social Work
Tulsa Community College
Tulsa, OK08-2023
No Degree - Pre Social Work
Northeastern State University
Tahlequah, OK08-2019
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Conflict resolution
- Client advocacy
- Care coordination
- Critical thinking
Timeline
Case Manager II, PRSS, FPRSS
Family and Children's Services
11.2024 - 11.2025
Billing Specialist
Family and Children's Services
03.2024 - 11.2024
Hospital Discharge Coordinator
Family and Children's Services
11.2022 - 03.2024
Office Manager
C4 Counseling
11.2019 - 11.2022
Pre Social Work
Tulsa Community College
No Degree - Pre Social Work
Northeastern State University