Kimberly Greene
Highland Heights
Summary
Dynamic Customer Service Professional with a proven track record at Coopers Hawk Winery, excelling in customer satisfaction and loyalty. Skilled in payment processing and de-escalation techniques, I foster strong relationships through empathetic communication, ensuring quality assurance and smooth operations during peak hours. Committed to enhancing the customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Professional
Coopers Hawk Winery
07.2021 - 10.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining product knowledge to enhance customer experience and satisfaction.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed point-of-sale transactions accurately while ensuring compliance with procedures.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
Education
Education
Youngstown State University
Youngstown, OHBachelor of Science - Business Administration
Bryant & Stratton College
NY08.2015
Skills
- Customer service excellence
- Payment processing
- De-escalation techniques
- Quality assurance
- Multi tasking
Timeline
Customer Service Professional
Coopers Hawk Winery
07.2021 - 10.2025
Education
Youngstown State University
Bachelor of Science - Business Administration
Bryant & Stratton College