Kimberly Guerrero
North Brunswick
Summary
Senior Enterprise IT Professional with 20 years in technology solutions sales and account management, specializing in strategic account growth and customer advocacy. Expertise in SaaS, Cloud Infrastructure, SD WAN, and consultative selling methods, including Meddpicc and Challenger techniques. Demonstrated success in reducing churn and driving six-figure annual revenue expansions while leading clients through complex product migrations and building executive relationships at the C-suite level.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Client Manager
Lumen Technologies
09.2023 - Current
- Managed $1.87M portfolio of 20+ enterprise accounts, leading retention strategy and migrations to Lumen’s next-generation network solutions and generated expansion revenue exceeding 15k monthly.
- Facilitated digital transformation by engaging C-level executives, IT leaders, architects, developers, and various business lines to align solutions with client objectives.
- Deliver executive QBRs and growth roadmaps; identified opportunities yielding $20K MRC and $240k+ in annualized revenue.
- Partner with Product, Engineering, Sales to deliver tailored solutions addressing client needs.
- Develop and operationalize success strategies that streamlined and improved customer core values.
- Focused on SaaS-based opportunities that opened the door to networking and/or security platforms.
- Demonstrated expertise in selling complex solutions, leveraging technology products to address specific business challenges.
- Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers.
- Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes.
- Excellent time management skills, and work with high levels of autonomy and self-direction.
Client Success Manager
Windstream
09.2021 - 11.2022
- Owned full renewal motion with a 98% retention rate across assigned accounts.
- Transformed customer feedback into product enhancements, contributing to a 15% increase in client satisfaction (CSAT).
- Led onboarding and training for new enterprise clients, reducing time-to-value by 50%.
- Resolved complex client issues through proactive engagement and coordination with cross-functional teams.
Senior Account Manager
CenturyLink / Lumen Technologies
01.2013 - 01.2021
- Built executive relationships that generated repeat business and referrals; collaborated with sales and ecosystems for timely, seamless delivery.
- Supported 27+ large enterprise accounts in adopting cloud and SaaS solutions, ensuring successful implementations that contributed to client growth.
- Achieved Circle of Excellence awards (2014, 2017, 2019) for outstanding performance in account management.
Enterprise Account Manager
Optimum Lightpath
01.2009 - 01.2013
- Managed $2M+ in annual billed revenue in medical and financial verticals, achieving direct sales and ensuring successful solution delivery.
- Managed relationships with key enterprise clients and stakeholders.
- Developed strategic account plans to align with client goals.
- Collaborated with cross-functional teams to enhance service delivery.
Senior Account Manager
Cingular Wireless
01.2006 - 01.2009
- Managed contracts and negotiated rates while presenting tailored sales solutions to corporate accounts.
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic plans to align services with client needs.
- Coordinated cross-functional teams to deliver comprehensive solutions.
Senior Account Executive
Qwest Communications
01.2004 - 01.2006
- Expanded customer base and maintained monthly quota while managing post-sale support.
- Managed client accounts and developed strategic relationships with key stakeholders.
- Coordinated project timelines and ensured alignment with client expectations and objectives.
- Analyzed market trends to inform product offerings and enhance customer engagement.
Major Account Manager
Allegiance Telecom
01.2001 - 01.2004
- Drove client growth and retention.
- Managed relationships with key clients to ensure service satisfaction.
- Developed strategic account plans to meet client needs and expectations.
- Coordinated cross-functional teams to deliver solutions for major accounts.
Education
Business Administration -
Ramapo College of New Jersey
Skills
- Salesforce
- Gainsight
- Seismic
- Excel
- Tableau
- Power BI
- Microsoft Copilot
- Jira
- Slack
- Microsoft Teams
- Zoom
Certification
- Certified Customer Success Manager (CCSM)
- Salesforce Certified Administrator
Personal Information
Title: Senior Account Executive
Technical Skills
Salesforce, Gainsight, Seismic, Microsoft Copilot, Excel, Tableau, Power BI, Jira, Slack, Microsoft Teams, Zoom
Timeline
Senior Client Manager
Lumen Technologies
09.2023 - Current
Client Success Manager
Windstream
09.2021 - 11.2022
Senior Account Manager
CenturyLink / Lumen Technologies
01.2013 - 01.2021
Enterprise Account Manager
Optimum Lightpath
01.2009 - 01.2013
Senior Account Manager
Cingular Wireless
01.2006 - 01.2009
Senior Account Executive
Qwest Communications
01.2004 - 01.2006
Major Account Manager
Allegiance Telecom
01.2001 - 01.2004
Business Administration -
Ramapo College of New Jersey