SAMANTHA VALENTA
Chicago,IL
Summary
Results-driven Senior Client Manager at CGI Digital/Next! Ad Agency, excelling in client retention and growth. Expert in performance analytics and SEO optimization, successfully managing a $600,000+ portfolio with a 90% renewal rate. Proven ability to foster strong client relationships while leveraging tools like Google Analytics and Uberall to drive strategic insights.
Overview
4
4
years of professional experience
Work History
Senior Client Manager
CGI Digital/Next! Ad Agency
Chicago, IL
06.2024 - Current
- Identified opportunities to up-sell additional services benefiting client
- Developed and maintained relationships with key clients to ensure customer satisfaction and retention
- Summarized social media and Google Ads reports highlighting key analytics and strategic insights to clients
- Coordinated between multiple departments to ensure seamless service delivery
- Continue to conduct all tasks from 'Client Manager' role
Client Manager
CGI Digital/Next! Ad Agency
Chicago, IL
05.2023 - 06.2024
- Organized and led 90+ client meetings quarterly to discuss project progress, timelines, budgets, and other pertinent information
- Identified opportunities for growth by exploring new markets or introducing innovative products and services
- Generated reports on website performance, ad campaigns, and other key metrics
- Analyzed consumer behavior data using analytics tools such as Google Analytics
- Continue to conduct all tasks from “Digital Marketing Specialist” role
Digital Marketing Specialist
CGI Digital/Next! Ad Agency
Chicago, IL
06.2021 - 05.2023
- Enhancing various citation outlets to improve SEO
- Ran reports on websites to keep up with latest trends in SEO and making necessary implementations on WordPress websites
- Collaborated with creative teams to design visuals for digital marketing campaigns
- Monitoring client's reviews and sending out review requests through Birdeye, as well as educating the client on program use
Education
Bachelor of Science - Advertising
University of Illinois At Urbana-Champaign
Champaign, IL05-2020
Skills
- Salesforce software
- Google Ads Search and Fundamentals
- Uberall
- Google Analytics/Insights
- WordPress
- Client relationship management
- Performance analytics
- SEO optimization
- Growth marketing
- Data analysis
- Account management
- Team collaboration
- Competitive analysis
- Social media savvy
Timeline
Senior Client Manager
CGI Digital/Next! Ad Agency
06.2024 - Current
Client Manager
CGI Digital/Next! Ad Agency
05.2023 - 06.2024
Digital Marketing Specialist
CGI Digital/Next! Ad Agency
06.2021 - 05.2023
Bachelor of Science - Advertising
University of Illinois At Urbana-Champaign