Mina Marjanovic
Brooklyn
Summary
Dynamic Client Relationship Manager with 6 years' experience in sales and service roles for B to B organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Client Relationship Manager
Otis Elevator Company
06.2023 - Current
- Strengthened client relationships by providing personalized service and understanding individual needs
- Increased client retention rates through proactive communication and tailored solutions
- Managed a diverse portfolio of clients, ensuring timely responses to inquiries and concerns and as a result processed zero cancellations across my accounts
- Developed and executed strategies for cross-selling products and services to existing clients, resulting in increased revenue
Service/Repair Senior Account Manager
KONE Elevator
04.2022 - 07.2023
- Managed over 600 accounts across 6 Union elevator trade routes (worth $5.1M)
- Collaborated closely with elevator route mechanics to generate repair leads and revenue
- Excelled in business to business maintenance and repair sales growth
- Enhanced client satisfaction by addressing concerns and implementing effective solutions in a timely manner.
- Optimized account management processes for increased efficiency and streamlined communication between departments.
Account Manager
Thyssenkrupp Elevator
08.2018 - 04.2022
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Met or exceeded sales goal in service, repair and hydraulic elevator modernization in FY20
- Gained in depth Elevator/ escalator product and service contract knowledge
- Established strong relationships with vendors and part manufacturers
Public Relations Specialist
Habitat for Humanity of Butte County
08.2017 - 08.2018
- Enhanced brand visibility by executing strategic media campaigns and utilizing social media platforms
- Managed all social media accounts and website
- Designed original flyers, presentations and slideshows for marketing purposes
- Conducted interviews with volunteers, donors, staff and Habitat families in order to compose 10 feature stories
Copywriter, Media Manager
ByTek Marketing
07.2015 - 03.2016
- Marketing Startup Company local to Viterbo
- Boosted campaign performance by developing engaging and persuasive copy for print, digital, and social media platforms
- Wrote advertisement articles for travel search engine companies
- Translated presentations from Italian to English alongside co-workers
Education
Bachelor of Arts - Journalism, Public Relations, Marketing
Chico State University
06.2018
Skills
- Managing Client Relationships
- Customer Needs Assessments
- Upselling Techniques
- Problem-Solving Aptitude
- Conflict Resolution Skills
- Consultative Sales Approach
- Market Trend Analysis
- Relationship Cultivation
- Business Growth Strategy
- Salesforce Software
- Site Visits
- Goal Attainment
Certification
- Sandler Sales Training Certified (9/2022)
- Sales Training for Elevator Professionals (STEP) Graduate (08/2018 - 02/2019)
- Building Owners and Managers Association (BOMA) Member (08/2018 - Present)
- Delta Sigma Pi Active Member (08/2017 - 05/2018)
Co-Ed Business Fraternity
Languages
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Senior Client Relationship Manager
Otis Elevator Company
06.2023 - Current
Service/Repair Senior Account Manager
KONE Elevator
04.2022 - 07.2023
Account Manager
Thyssenkrupp Elevator
08.2018 - 04.2022
Public Relations Specialist
Habitat for Humanity of Butte County
08.2017 - 08.2018
Copywriter, Media Manager
ByTek Marketing
07.2015 - 03.2016
Bachelor of Arts - Journalism, Public Relations, Marketing
Chico State University
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