Kimberly Gutierrez

Oversaw Transportation carrier performance management, on-time truck performance, line-haul impact to customer experience and hostler in yard moves. Tracked driver Over the Road runs while tracking on time performance. Communicated and engaged with Under The Roof operations tracking Critical Pull Times and defects on trailers.

• Identify and develop appropriate performance metrics for each program and ensure consistent measurement and accountability. Pulling data from numerous databases (using Excel, SQL, and/or other data management systems) and performing ad hoc reporting and analysis as needed
• Continual, tactical communication with 5-7 external customers (Carriers) and internal customers a day
• Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered;
• Design short/medium-term solutions to improve performance and quality of the operations;
• Continuous Improvement Management with carriers, Optimizes procedures, process, and best practices;
• Analyze existing trucking capacity versus forecasted capacity requirements, particularly with the view of supporting seasonal peak times of year; Work to develop medium-term capacity with carriers;
• Ensure right business metrics are prepared for and participate in regular Operations calls, business reviews, Mid Business Reviews, and labor costs

Oversaw inventory and freight management for 3 dedicated customer accounts across California. Administer over 30 drivers payroll and recorded driver routes. Tracked drivers on time delivery and respond to accounts Logistic Coordinator regarding any customers concerns. Communicate and engage with maintenance for timely scheduling of routine preventative services and address safety-related mechanical concerns for account equipment as needed.

• Responded to 30 driver calls, emails and text messages, collaborated with account representatives to address load concerns, ensured successful load reception and delivery, and stayed informed about driver delays.
• Enabled accurate daily compensation for drivers by reviewing and addressing pay exceptions through Payroll.
• Identified key areas of struggle, assisted in optimizing drivers schedules
• Gained insights into driver concerns by conducting monthly ride-along with drivers, using strong communication and interpersonal abilities.
• Ensured compliance with regulations by scrutinizing driver accidents and DOT violations.

• Oversaw daily operations for inbound operations , leveraging strong leadership for 20 forklift drivers. Formulated strategies, planned routes, and supervised freight transportation to ensure safe and compliant service. Managed exceptions related to freight and made suitable adjustments to driver ETAs based on pickup, delivery schedules, and road conditions.
• Plan and coordinated product delivery activities to ensure accurate and timely deliveries to customers
• Contacted customers to confirm delivery date and address
• Responded to delivery related inquiries and concerns from customers
• Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures
• Ensure all guaranteed and appointed freight was sent out on time and on its designated route trailer.
• Assisted in locating of freight for customers
• Allocated daily job assignments to freight handlers
• Lead weekly team meetings to keep freight handlers up to date on latest regulations for loading freight

• Leveraged strong leadership capabilities to oversee and guide a team of 9-11 package handlers. Maintained company's safety culture, and engaged with a team to monitor loading throughout day, including careful observation of bulk issues or missed loads before releasing package cars.
• Supervised nine-ten package loaders on one metro.
• Responsible for terminations, disciplinary actions, training, recognition, performance evaluation and addressing employee concerns.
• Supervised daily operations to ensure efficient package processing and timely delivery.
• Trained and mentored staff on best practices for safety and productivity standards.
• Implemented process improvements that enhanced workflow efficiency and reduced errors.
• Conducted performance evaluations, providing feedback to enhance team capabilities.