Summary
Overview
Work History
Education
Skills
Timeline
Intern

Kimberly Harlan

Colorado Springs,CO

Summary

Dynamic Accounts Officer with a proven track record at Jimmy Johns Gourmet Subs, excelling in bank reconciliation and internal auditing. Enhanced financial accuracy through meticulous record-keeping and fostered a collaborative team environment as a Customer Service Manager. Recognized for resolving customer issues and driving satisfaction, significantly reducing complaints.

Overview

9
9
years of professional experience

Work History

Accounts Officer

Jimmy Johns Gourmet Subs
01.2021 - Current
  • Input Daily and Weekly Payroll for two Locations
  • Ensured timely vendor payments by managing invoice processing and expense tracking systems.
  • Collaborated with team members to develop new internal control measures.
  • Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
  • Conducted and hired new employees.



In Home Care Taker

Self Employed Services
04.2018 - Current
  • Adapted caregiving approaches based on evolving client needs while maintaining a consistent level of compassionate support.
  • Coordinated medical appointments for timely follow-ups, improving continuity of care between multiple healthcare providers.
  • Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among clients.
  • Supported cognitive function through engaging conversation and mental stimulation activities tailored to individual interests.

Customer Service Manager

At Home Decor Superstore
02.2016 - 12.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Bachelor of Science - Medical Administration

Grand Canyon University
Phoenix, AZ
03-2021

Skills

  • Bank reconciliation
  • Invoice processing
  • Bookkeeping
  • Internal auditing
  • Multiple phone management
  • In Home Care Giver and Personal Time Manager

Timeline

Accounts Officer

Jimmy Johns Gourmet Subs
01.2021 - Current

In Home Care Taker

Self Employed Services
04.2018 - Current

Customer Service Manager

At Home Decor Superstore
02.2016 - 12.2021

Bachelor of Science - Medical Administration

Grand Canyon University

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Kimberly Harlan