Kimberly Harnage
Live Oak,FL
Summary
Seasoned professional with over a decade of customer service excellence, notably at Sitel Call Center, adept in multitasking and problem-solving. Leveraged sales expertise and Microsoft Excel proficiency to enhance service delivery and customer satisfaction. Demonstrates strong organizational skills and a positive professional demeanor, driving significant improvements in operational efficiency.
Overview
14
14
years of professional experience
Work History
School Bus Driver
Suwannee County School District
Live Oak, FL
08.2019 - 11.2024
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Provided safe and reliable school bus transportation service on fixed routes.
- Managed time efficiently so that routes are completed within the allotted time span.
- Ensured safety of students by following all traffic laws and regulations.
- Developed positive relationships with students through friendly interactions.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Attended staff meetings and training sessions regularly for professional development purposes.
Customer Service Associate
S&S Food Store
Live Oak, FL
11.2015 - 08.2019
- Addressed customer questions and concerns regarding products and services.
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Kept work area neat, clean, and well-stocked at all times.
- Surpassed sales goals through implementation of successful marketing strategies.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Customer Service Cashier
Dunkin' Donuts
Live Oak, FL
03.2015 - 11.2015
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Customer Service Cashier
Taco Bell
Live Oak, FL
10.2014 - 03.2015
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Resolved customer complaints in a professional manner.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Customer Service Cashier
Krystal
Live Oak, FL
01.2013 - 10.2014
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers promptly and responded to questions.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
Class D Security Guard
CSC
Jacksonville, Florida
05.2012 - 01.2013
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Searched bags manually to identify prohibited items and contraband.
- Provided friendly and professional assistance to employees, visitors and customers.
- Patrolled crowds during events to preserve order and promote security.
Customer Service Representative
Sitel Call Center
Lake City, FL
01.2011 - 05.2012
- Promoted available products and services to customers during service, account management and order calls.
- Navigated through computer systems to review information and respond appropriately to callers.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Armwood High School
Seffner, FL10-2007
Skills
- Multitasking, organization, and time management skills
- Excellent verbal and written communication
- 10 years of customer service
- De-escalation techniques and problem-solving skills
- Sales expertise
- Positive and professional telephone demeanor
- Microsoft outlook
- Microsoft PowerPoint
- Microsoft Excel
- Data entry
References
References available upon request.
Timeline
School Bus Driver
Suwannee County School District
08.2019 - 11.2024
Customer Service Associate
S&S Food Store
11.2015 - 08.2019
Customer Service Cashier
Dunkin' Donuts
03.2015 - 11.2015
Customer Service Cashier
Taco Bell
10.2014 - 03.2015
Customer Service Cashier
Krystal
01.2013 - 10.2014
Class D Security Guard
CSC
05.2012 - 01.2013
Customer Service Representative
Sitel Call Center
01.2011 - 05.2012
High School Diploma -
Armwood High School
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