Kimberly Harris
LONGVIEW
Summary
Experienced with customer engagement and sales strategies, ensuring positive interactions and repeat business. Utilizes effective communication and problem-solving skills to address customer needs. Track record of fostering team collaboration and adapting to dynamic work environments.
Overview
19
19
years of professional experience
Work History
Pest Control Technician
Coyle's Pest Control
Longview, TX
07.2011 - 06.2023
- Conducted thorough inspections to identify pest infestations and recommend appropriate treatments.
- Applied pesticides and other control methods safely, adhering to industry regulations and best practices.
- Educated clients on preventative measures and pest management techniques to reduce future occurrences.
- Managed service schedules efficiently, ensuring timely response to customer requests and needs.
Apartment Manager
Bell and Bell Properties
Longview, TX
02.2005 - 02.2011
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from 140 tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.140
Loan Officer
Texan Credit
Longview, TX
06.2004 - 02.2006
- Evaluated loan applications to determine eligibility and risk factors.
- Assisted clients in understanding loan options and repayment plans.
- Processed documentation for timely loan approvals and disbursements.
- Maintained compliance with regulatory requirements throughout lending process.
Education
Master of Science - Health Care Administration
AIU University
Atlanta, GA06-2009
Skills
- Dependable and reliable
- Pest removal
- Safety protocols
- Chemicals handling
- Data entry
- Service sales
- Appointment scheduling
- Communicative and articulate
- Team oversight
- Teamwork
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Full Professional
Timeline
Pest Control Technician
Coyle's Pest Control
07.2011 - 06.2023
Apartment Manager
Bell and Bell Properties
02.2005 - 02.2011
Loan Officer
Texan Credit
06.2004 - 02.2006
Master of Science - Health Care Administration
AIU University