Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Hayes

Durham,NC

Summary

Compassionate professional skilled in emotional support techniques and community engagement. Known for effectively resolving client inquiries and enhancing well-being through meaningful activities. Committed to driving customer satisfaction and fostering strong relationships.

Overview

3
3
years of professional experience

Work History

Client Experience Manager

Burn Boot Camp
Durham, NC
04.2024 - Current
  • Developed and maintained strong relationships with clients to ensure satisfaction.
  • Assisted in planning and executing community events to promote client involvement.
  • Resolved client inquiries and concerns promptly to maintain a positive environment.
  • Implemented processes for responding quickly to customer inquiries via phone, email, social media.

Companion Caregiver

Carol Woods Retirement Community
Chapel Hill, North Carolina
05.2023 - 12.2024
  • Provided companionship and emotional support to enhance client well-being.
  • Engaged clients in meaningful activities to promote mental stimulation.
  • Took part in community-based activities with the elderly client in order to increase social interaction opportunities.
  • Read aloud stories or articles from newspapers and magazines to engage the client's interest.

Senior Sales Associate

Orange Theory
Greensboro, North Carolina
02.2023 - 04.2024
  • Managed inventory and supplies for studio operations efficiently.
  • Met or exceeded all goals and key performance indicators (KPIs).
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Resolved customer complaints in a professional manner.

Education

Bachelor of Arts - Psychology

University of North Carolina At Greensboro
Greensboro, NC
12-2024

Master of Arts - Clinical Mental Health Counseling

Wake Forest University
Winston-Salem, NC

Skills

  • Client relationship management
  • Emotional support techniques
  • Community engagement
  • Conflict resolution
  • Data analysis
  • Mental health advocacy
  • Effective communication
  • Strong leadership
  • Companion care

Timeline

Client Experience Manager

Burn Boot Camp
04.2024 - Current

Companion Caregiver

Carol Woods Retirement Community
05.2023 - 12.2024

Senior Sales Associate

Orange Theory
02.2023 - 04.2024

Bachelor of Arts - Psychology

University of North Carolina At Greensboro

Master of Arts - Clinical Mental Health Counseling

Wake Forest University

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