Kimberly Haynie
Oakland,US
Summary
Experienced and detail oriented Event/Office Manager with 10 years of demonstrated history working in the Hospitality /Catering industry. Skilled in event / project management, communication, organizational skills, creative problem solving, Customer Service, Microsoft Excel and Microsoft Word.
Overview
9
9
years of professional experience
Work History
Event Manager
Salt And Honey Catering
04.2024 - Current
- Managed administrative logistics of events planning and event booking.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated walk throughs with potential clients to go over logistics for day of event.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Event / Restaurant Manager
Orton Entertainment
03.2022 - 07.2023
- Managed large (up to 1500) and small (10-50) scale events from booking to event day
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Coordinated with catering staff to deliver food services for special events and functions.
- Carefully interviewed, selected, trained, and supervised staff.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Operations Manager
Off the Grid
09.2018 - 02.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided 25-50 team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Rebecca Jean Catering
06.2015 - 09.2018
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Tracked 30 employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate of Applied Business -
University of Phoenix
San Jose Campus09.2010
Skills
- Event Coordination
- Vendor Management
- Organizational skills
- Time Management Skills
- Client/Guest Relations
- Inventory Control
- Bar/Restaurant Management
- Team building and management
- Bartending
- Dental Office Management
- Customer Service skills
- General office skills
- Telephone Reception
- Sales
- Office Equipment
- Call center
Timeline
Event Manager
Salt And Honey Catering
04.2024 - Current
Event / Restaurant Manager
Orton Entertainment
03.2022 - 07.2023
Operations Manager
Off the Grid
09.2018 - 02.2021
General Manager
Rebecca Jean Catering
06.2015 - 09.2018
Associate of Applied Business -
University of Phoenix
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