Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
With over a decade of Customer Service experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager Trainee
Honey Salt - Blau & Associates
Las Vegas, U.S.
03.2024 - 04.2024
Assisted and shadowed managers to observe and learn about their responsibilities, strategies, and techniques
Collaborated with team members to complete assignments, solve problems, and achieve goals effectively
Adapted to different roles and departments within the organization to broaden knowledge and experience
Assisted in preparing the workspace for daily operations during opening shifts, including inventory checks, equipment setup, and staff briefings
Managed closing procedures, such as cash reconciliation, cleaning, and securing the premises, to maintain organization standards and security protocols
Developed proficiency in handling opening and closing responsibilities independently.
Restaurant Hostess
La Fontaine Restaurant - Fontainebleau
Las Vegas, U.S.
01.2024 - 03.2024
Skilled in greeting guests and managing reservations to ensure a seamless dining experience
Strong attention to detail and ability to anticipate and fulfill guest needs to ensure satisfaction
Proven track record of providing exceptional customer service in upscale restaurant settings
Supported servers, food runners, and bussers with keeping dining area ready for every guest
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Real Estate Agent - Realtor
Signature Real Estate Group
Las Vegas, U.S.
05.2017 - Current
Performed home evaluations and developed competitive market analyses for individual homes
Conducted client interviews and generated lists of available properties that met specific requirements
Counseled and informed potential clients about current market trends and conditions
Negotiated, facilitated, and managed real estate transactions.
Founder - Managing Partner
Medina Mediterranean Kitchen and Lounge Restaurant
Las Vegas
06.2022 - 06.2023
Successfully founded and co-owned a highly rated Mediterranean restaurant known for its exceptional food and dining experience
Achieved high customer satisfaction by providing excellent service, maintaining food quality standards, and creating an inviting ambiance
Led a dedicated team, fostering a positive work environment, and promoting teamwork to deliver exceptional customer experiences
Managed daily operations, including inventory control, staff scheduling, and financial management, to optimize efficiency and productivity.
Timeshare Sales Representative
The Grandview At Las Vegas (El Dorado Resort)
Las Vegas
07.2017 - 12.2017
Communicated with customers, management, and the sales team to better understand their needs and make recommendations
Developed top-tier negotiating skills and turned customer objections into sales opportunities.
Education
French Language And Literature -
Lycée Polyvalent Ismael Dauphin - Cavaillon
06.2006
High School Diploma -
Collège Vincent Van Gogh - Arles
01.2005
Skills
Excellent communicator
Financial/Operational Management
Leadership
Domestic and International experience
Creative problem solving
Negotiation
Customer satisfaction
Honest and ethical
Budget Control
Certification
Real Estate License, 05/2017, Las Vegas, Nevada
ServeSafe Manager Certificate, 07/2023, Las Vegas, Nevada
Languages
English, Native or Bilingual
French, Native or Bilingual
Timeline
Restaurant Manager Trainee
Honey Salt - Blau & Associates
03.2024 - 04.2024
Restaurant Hostess
La Fontaine Restaurant - Fontainebleau
01.2024 - 03.2024
Founder - Managing Partner
Medina Mediterranean Kitchen and Lounge Restaurant
06.2022 - 06.2023
Timeshare Sales Representative
The Grandview At Las Vegas (El Dorado Resort)
07.2017 - 12.2017
Real Estate Agent - Realtor
Signature Real Estate Group
05.2017 - Current
French Language And Literature -
Lycée Polyvalent Ismael Dauphin - Cavaillon
High School Diploma -
Collège Vincent Van Gogh - Arles
Real Estate License, 05/2017, Las Vegas, Nevada
ServeSafe Manager Certificate, 07/2023, Las Vegas, Nevada