Kimberly Heald

Temple

Summary

Results-driven individual with a focus on optimizing departmental workflow, strong communication skills, customer service skills, committed to achieving organizational goals. I am known for being detail-oriented with a focus on policy compliance and operational effectiveness.

I am ready to come out of retirement and find employment in a new work field.

Overview

2022

years of professional experience

Work History

Criminal Supervisor / Clerical Deputy Clerk

Bell County Clerk's Office

Belton

03.2011 - 06.2021

Supervised daily office operations and ensured efficient workflow management.
Supervised and trained clerical staff to ensure efficient and accurate operations.
Coordinated staff schedules and delegated tasks to optimize departmental workflow.
Ensured compliance with company policies, procedures and applicable laws and regulations.
Oversaw records maintenance and ensured compliance with legal standards.
Reviewed documents to ensure accuracy and compliance before submission or release.
Maintained accurate records of employee performance evaluations, attendance, training.
Trained new clerical staff on office procedures and software systems.
Coordinated special projects initiated by management and other departments.
Prepared reports on a regular basis regarding performance of the clerical team.
Coordinated with other departments to ensure proper communication between all areas within the clerical team.
Monitored payments due from clients and promptly contacted clients with past due payments.
Interpreted and communicated work procedures and company policies to staff.
Managed customer inquiries and resolved issues effectively and promptly.
Resolved customer complaints promptly to enhance overall customer satisfaction. or answered customers' questions.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Reviewed employees' work to check adherence to quality standards and proper procedures.

Jail Supervisor /Deputy Sheriff Sergeant

Bell County Sheriff's Department

Belton

1984 - 2009

Supervised daily operations of law enforcement personnel and activities.
Directed and supervised team of 15 employees in daily operations.
Managed training programs for new recruits and ongoing staff development.
Facilitated training sessions for new deputies on procedures and policies.
Trained new employees on company policies, job duties, and performance expectations.
Coordinated staff schedules, optimizing coverage and support for law enforcement operations.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Led weekly team meetings to discuss progress, address issues, and plan future actions.
Enforced departmental policies and procedures among team members.
Conducted performance evaluations to assess staff effectiveness and compliance.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Maintained accurate records of employee performance and attendance, facilitating effective management of leave requests and disciplinary actions.
Monitored employee attendance, addressing any punctuality or absenteeism issues.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Developed and implemented operational policies and procedures, enhancing workflow efficiency and ensuring compliance with departmental standards.
Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Reviewed completed work to verify consistency, quality, and conformance.
Reviewed incident reports for accuracy and compliance with department standards.
Acted as a liaison between upper management and staff, facilitating open communication.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Complied with company policies, objectives and communication goals.

Education

Some College (No Degree) - Basic Law Enforcement

Central Texas Regional Police Academy

Killeen, TX

05-1990

GED -

Belton High School

Belton, TX

02-1978

Skills

Records management
Policy compliance
Operational policies
Performance evaluation
Employee training

Detail orientation
Time management
Effective communication
Client relations
Conflict resolution

Timeline