Kimberly Heater
Melbourne Beach,Florida
Summary
Highly motivated and reliable Individual with extensive sales, customer service, and administrative experience. Outgoing, friendly and honest professional with track record of improving sales, buying experience and client retention. Consistently recognized for sales performance and excellence in customer service.
Overview
17
17
years of professional experience
Work History
Member Services - Racquet Sports, Spa & Fitness
Orchid Island Golf & Beach Club
09.2021 - Current
- Helped large volume of members every day with positive attitude and focus on member satisfaction and increased revenue.
- Managed schedules for all racquet sports, fitness, and spa services.
- Provided assistance to the Department Director regarding all member bookings and services.
- Consistently exceeded sales goals in Pro Shop merchandise, Spa Products & Services, Fitness Classes and Racquet Sports Lessons.
- Offered recommendations, advice and assistance to members, paying attention to special needs or wants.
- Handled billing and payment processing following guidelines, resolving disputes properly.
- Developed positive relationships and earned reputation for exceeding member expectations.
Travel Agent
Apollo Travel
09.2006 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Education
Bachelor of Arts - Liberal Arts And General Studies
Northeastern University
Boston, MATravel Agent Certification - Domestic And International Tavell
World Tek Travel School
New Haven, CT10.1993
Skills
- Multitasking with Excellent Time-Management Skills
- Social Media Proficient
- Develop Positive, Professional and Personal Relationships
- Client Engagement
- Team Player
- Excellent Communication and Interpersonal Skills
- Empathic, Outgoing and Good Listener
- Sincere and Genuine Sales Person with Proven Track Record
Timeline
Member Services - Racquet Sports, Spa & Fitness
Orchid Island Golf & Beach Club
09.2021 - Current
Travel Agent
Apollo Travel
09.2006 - Current
Bachelor of Arts - Liberal Arts And General Studies
Northeastern University
Travel Agent Certification - Domestic And International Tavell
World Tek Travel School
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