KIMBERLY HEINTZ
Houston,Texas
Summary
Dedicated Registered Nurse with 17 years of expertise in clinical care and quality management. Results-driven professional recognized for successfully managing multiple projects simultaneously while enhancing operational workflows. Committed to fostering team collaboration and achieving measurable outcomes, complemented by strong problem-solving abilities and adaptability in dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Quality Program Administrator
Elevance Health
Houston, TX
02.2023 - Current
- Formulate performance improvement plans and direct clinical quality improvement projects.
- Streamline program workflows, enhancing operational efficiency across multiple departments.
- Lead strategic initiatives aimed at improving patient engagement and satisfaction metrics.
- Analyze program performance data, identifying trends to inform decision-making processes.
- Implement adherence to contractual obligations and maintained consistency in clinical documentation and decision-making processes.
- Collaborate with external partners, such as vendors or consultants as needed to execute projects efficiently within specified timelines successfully.
Nurse Case Manager, II
Elevance Health
Houston, TX
07.2017 - 02.2023
- Assessed patient needs to develop personalized care plans.
- Coordinated multidisciplinary team meetings to optimize patient outcomes.
- Monitored and evaluated treatment progress, adjusting care strategies as necessary.
- Educated patients and families on health management and resource utilization.
- Implemented quality improvement initiatives to enhance service delivery processes.
- Mentored junior staff in case management best practices and compliance standards.
- Analyzed data trends to inform strategic decision-making for patient care improvements.
- Collaborated with external agencies to ensure comprehensive support services for patients.
Nurse Demand Management, I
Elevance Health
Houston, Texas
09.2016 - 07.2017
- Assessed patient symptoms to determine urgency of care and appropriate interventions.
- Provided telephonic nursing support, guiding patients through healthcare options and resources.
- Educated patients on self-care strategies and preventive measures tailored to individual needs.
- Streamlined triage process by implementing standardized assessment protocols for efficiency.
- Analyzed call data trends to identify areas for service improvement and training opportunities.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision-making.
Registered Nurse
St. Luke's Health
Houston, TX
03.2014 - 01.2017
- Supervised nursing staff as charge nurse to ensure compliance with patient care standards and hospital policies.
- Implemented nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Coordinated patient admission, discharge, and transfer processes to enhance operational efficiency.
- Developed and implemented nursing protocols that improved patient care quality and safety measures.
- Conducted regular performance evaluations of nursing staff to identify areas for improvement and professional development.
- Improved patient outcomes by consistently providing high-quality care and timely interventions.
Registered Nurse
Healthtrust Workforce Solutions
Houston, TX
06.2011 - 05.2014
- Delivered high-quality patient care across diverse clinical settings.
- Collaborated with interdisciplinary teams to optimize patient outcomes.
- Managed complex care plans for patients with varying medical needs.
- Educated patients and families on treatment options and self-care practices.
- Implemented evidence-based protocols to enhance care delivery efficiency.
Registered Nurse
Children's Memorial Hermann
Houston, TX
06.2009 - 12.2011
- Provided comprehensive nursing care to critically ill neonates in high-acuity environment.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated families on neonatal care, promoting understanding and engagement in treatment plans.
- Evaluated and implemented new technologies to streamline workflow and improve patient monitoring systems.
- Assisted with complex medical procedures such as intubation, lumbar punctures, and umbilical line placements under physician supervision.
- Promoted family-centered care by providing education, support, and resources to parents of NICU patients.
Education
Master of Science - Nursing Administration
University of Texas Arlington
Arlington, TX05-2024
Bachelor of Science - Nursing
University of Texas Medical Branch
Galveston, TX01-2009
Nursing
Blinn College
Bryan, TX01-2006
Skills
- Project management
- Internal auditing
- Clinical documentation
- Healthcare compliance
Certification
- Licensed Registered Nurse - 2009 - Current
Timeline
Clinical Quality Program Administrator
Elevance Health
02.2023 - Current
Nurse Case Manager, II
Elevance Health
07.2017 - 02.2023
Nurse Demand Management, I
Elevance Health
09.2016 - 07.2017
Registered Nurse
St. Luke's Health
03.2014 - 01.2017
Registered Nurse
Healthtrust Workforce Solutions
06.2011 - 05.2014
Registered Nurse
Children's Memorial Hermann
06.2009 - 12.2011
Master of Science - Nursing Administration
University of Texas Arlington
Bachelor of Science - Nursing
University of Texas Medical Branch
Nursing
Blinn College