Kimberly Held
Tempe,AZ
Summary
Over 15 years of experience in the food and beverage industry, specializing in operational efficiency and customer satisfaction. Demonstrated leadership in supervising teams and fostering positive work environments, while effectively multitasking in high pressure settings. Committed to delivering exceptional service and maintaining high standards in all operations.
Overview
20
20
years of professional experience
Work History
Team Member
SUBWAY®Restaurants
Tempe, AZ
04.2025 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Prepared and assembled food items according to established recipes and quality standards.
Delivery Driver
Uber Eats
Phoenix, AZ
07.2021 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by insuring accurate and timely deliveries of products.
Prep Cook, Shift Lead, Cashier, Line Server
Cafe Zupas
Gilbert, AZ
05.2018 - 05.2021
- Trained and assisted new kitchen staff members.
- Ordered, received shipments and rotated items into proper kitchen shelves to organize pantry.
- Managed multiple food stations without compromising quality or speed.
- Washed, peeled, and cut produce in advance to save time on food preparation.
Server
19 Resturant and Lounge
Lagune Woods, CA
02.2012 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage and close out bills.
- Collaborated with staff during busy shifts for excellent work flow and guest experiences.
Compliance Manager
Levendi Winery
Newport Beach, CA
02.2011 - 10.2014
- Managed compliance efforts, maintaining shipping and alcohol licensing with multiple states.
- Completed monthly and yearly taxes in a time efficient matter.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance with the ABC.
- Promptly answered phones, filed paperwork and responded to emails.
Assistant Manager, Barista
The Neighborhood Cup
Aliso Viejo, CA
09.2006 - 12.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong, long term relationships with staff and customers, fostering a positive and fun work environment.
- Oversaw cash reconciliations, ensuring accurate financial reporting.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Aliso Niguel
Aliso Viejo, CA05-2006
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Dependability and reliability
Timeline
Team Member
SUBWAY®Restaurants
04.2025 - Current
Delivery Driver
Uber Eats
07.2021 - 01.2025
Prep Cook, Shift Lead, Cashier, Line Server
Cafe Zupas
05.2018 - 05.2021
Server
19 Resturant and Lounge
02.2012 - 01.2018
Compliance Manager
Levendi Winery
02.2011 - 10.2014
Assistant Manager, Barista
The Neighborhood Cup
09.2006 - 12.2010
High School Diploma -
Aliso Niguel